Commercial Business
SAIC's Integrated Services Management Center (ISMC) is a network of delivery centers providing IT services to our global commercial customers.
IT Services Designed to Benefit Business
Our business imperatives approach puts business first. SAIC approaches enterprise IT services from the perspective of its customer's business. For example, a client's strategy to dispose of under-performing assets and acquire assets with greater potential implies a need for rapid IT transition of assets to maximize the value of those transactions.
Demand Management Diagram
Demand Management DiagramA demand management framework is based on your business needs. Our commercial services use a demand management framework to align objectives, optimize ROI, and anticipate business needs. This approach for enterprise IT services begins with understanding your business imperatives.
An integrated enterprise delivery model features quality support, processes, and technology. SAIC's enterprise delivery model uses experienced people, proven processes, and industry-leading technology to fully integrate our services seamlessly.
Certified service processes provide value. Our service processes are certified as both ISO 9001:2000-compliant and consistent with the Information Technology Infrastructure Library (ITIL®), the leading collection of IT service management best practices in the world today.
A single point of contact increases savings and satisfaction. By integrating disparate service towers into one enterprise management model, we provide our commercial business clients with a single point of contact for significant savings and improved customer satisfaction.
Integrated Services Management Center (ISMC) Diagram
Integrated Services Management Center (ISMC) DiagramThe foundation of our commercial business solution is the Integrated Services Management Center (ISMC). ISMC is a network of delivery centers providing customer-centric IT services to global customers.