Performance Improvement

An Approach that Focuses on Your Customers and Suppliers

Our methodology integrates people, process, and technology to offer full-spectrum solutions. These solutions meet diverse business challenges, from routine execution at the functional level, to full process performance visibility at the management level. To provide you with return on investment, our seasoned consultants employ proven, results-oriented expertise in dynamic process development, analysis, execution, management, and improvement.

Key to meaningful process execution is performance improvement that provides better service more quickly and at less cost. Our approach focuses on your customers and suppliers, from the perspective of where they are, where they need to be, and when they need to be there. We leverage best practice business process reengineering, continuous improvement, change management, and performance measurement tools, techniques and practices that will help you achieve enhanced performance.

Business Process Reengineering Services

SAIC consultants apply appropriate methodologies and approaches to achieve incremental improvement or step change in operational effectiveness and efficiency. Our BPR methodologies include industry standards as well as unique methodologies developed by SAIC's process improvement professionals to meet customer requirements.

Our BPR methodologies include:

• Lean Engineering
• Six Sigma
• Lean Six Sigma
• SAIC BPR / Process Analysis Methodology - provides an integrated approach to BPR using SAIC's Knowledge Management learning tools allowing for continuous improvement by learning before, during, and after reengineering engagements
• SAIC Performance Improvement Methodology (PRIME) - incorporates proven transformation approaches from Lean, Six Sigma, Knowledge Management, Change Management, Communications, and Training to support continuous improvement and successful implementation and institutionalization of reengineering results

Measuring success is an essential element of sustained performance improvement. Our process experts use advanced process design, modeling, and management tools to establish the right measures of success. SAIC offers clients better business performance and the process management tools needed for continued operational improvement.

Capability Maturity Model® Integration (CMMI) Services

Our CMMI® Services take a practical approach to identify and target your business risks related to CMMI practices. We implement solutions based on your level of business need, and appraise the organization using SEI accepted rules and standards. When appropriate, we integrate other performance improvement disciplines to provide clients with world-class best practices that address weaknesses found in areas that are a high priority to your business. CMMI Services include:

• Gap Analysis and Action Planning Workshops (can be Standard CMMI Appraisal Method for Process Improvement (SCAMPI) C compliant)
• SEI "Introduction to CMMI" training
• Consulting to address gaps and action items (separate from appraisals). Consulting is provided by process engineers or Lead Appraisers (independent of appraisals) as required by business needs
• Templates, forms, process descriptions, and training materials that can be adopted and tailored by your organization as needed
• Artifact Mapping Workshops to help you prepare for a formal appraisal by ensuring all of your artifacts are properly mapped to the CMMI practices (PIID) and mapping gaps are identified
• Progress Review Appraisals to identify discrepancies between what your have done and what would be expected in a formal appraisal. These can take the form or either a SCAMPI C or SCAMPI B appraisal depending on business needs
• SCAMPI A appraisals to formally recognize your process improvements against the CMMI and allow you to advertise your rating to the world if needed

Client Engagement Results

We successfully apply our performance improvement methods across a wide range of government and commercial environments, with business drivers as diverse as reducing cycle times, accelerating new product development, and end-to-end process engineering and management. Examples include:

• A 30% reduction in human resource function cycle time for a FORTUNE 500® company
• Reduction in number of legacy applications for a major U.S. government client from 2,632 to 365
• A 55% decrease in the cost to maintain legacy software assets through incremental rationalization processes for a major U.S. government client
• Outstanding performance awards to the U.S. Department of Defense's reengineering of personnel management and operational processes

CMMI® is a registered trademark of Carnegie Mellon University