Task Area 6 - Digital Government

Digital government is the provision of government services through digital, electronic means. A non-exhaustive list of examples of the type of work to be performed under this task area is:

  • Business intelligence
  • Customer care
  • Customer relationship management
  • Data mining
  • Data warehousing
  • Decision support/OLAP
  • Electronic commerce (EC)/electronic data interchange (EDI)
  • Internet/intranet/extranet
  • Knowledge management (IT-based sharing/storing of agency individuals' knowledge
  • Performance measurement
  • Personalization (IT-enhanced customer interaction)
  • IT-enhanced public relations
  • Strategic planning
  • Web development and support
  • Workflow management(p) records/document management
  • IT-enhanced public outreach services
  • B2G solutions

Technical Approach to Digital Government

SAIC combines real-world experience with a structured, disciplined approach for implementing information technologies that will improve the government’s delivery of service.

  1. Strategic Planning
    • Organizational recommendations
    • Market and trend analysis
    • Technology platform identification
    • Budget preparation
  2. Process Engineering
    • Process redefinition
    • Web-based work flow support
    • Knowledge management design
    • Records/document management
  3. Network and Computing Infrastructure Design
    • Capacity/architecture planning
    • Converged network design
    • Internet design
    • Network transition and migration
    • Security engineering
  4. Contingency Planning
    • Alternate vendor identification
    • Critical infrastructure protection
    • Contingency planning
    • Disaster recovery procedures
  5. Applications Identification, Implementation and Integration
    • Data mining and implementation
    • Legacy system migration and integration
    • Thin-client computing
    • ERP integration
    • Virtual call centers
    • Web application development
    • Tools for information discovery, retrieval and delivery
  6. Technology Management
    • Application and web hosting
    • Enterprise data management
    • Enterprise systems management
    • Enterprise test and evaluation
    • Performance measurement