Task Area 8 - Clinical Support, Research, and Studies
The contractor shall operate and maintain IT systems, IT equipment, hardware, software, IT processes, and IT procedures that support Government clinical and research activities. The objective is to directly support researchers and clinicians by performing health care systems studies, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment that interface with and are extensions to information systems. This task area provides support to intramural researchers (computational bio-science, etc.)
Technical Approach to Clinical Support, Research, and Studies
Our approach is founded on disciplined services and studies procedures, informed by extensive past experience, and tailored to the unique needs of each specific task order.
We will tailor our IT O&M approach (see Task Area 3) with unique considerations for the clinical and research environment. Considerations include support for:
- State-of-the-art, parallel processing, scientific processing systems
- Unique imaging, measure-ment, and devices
- Patient data confidentiality and security consistent with HIPAA
- Clinical SW with unique characteristics (e.g.,developed in MUMPS)
Operations, Technical & Maintenance Services
- Conduct Evaluation, Feedback, & Quality Improvement
- Call center, user hotline
- SW/network/HW support
- Logistics/tech support
- Requirements Analysis
- Determine client priorities
- Assess facilities
- Catalog HW/SW
- Assess security
- Establish/validate system-level architectures
- Determine HelpDesk & Support Processes
- Establish Management Processes
- O&M planning
- LAN/MAN/WAN management
- System management
- Asset & Service management
- Plan & Execute Transition
- Establish Operations Support
- Telecommunications
- Client/server operations
- DB administration
- Production support
- Security
- Disaster recovery
- Establish Maintenance Support
- Automate SW distribution
- HW/SW maintenance
- Configuration Management
- Electronic SW licensing
- Establish Technology Infusion Processes
- Network upgrades
- Configuration management
- Technology planning
- Org. change management
- Web technology
- Logistics support
- User training
System Studies
- Assess New Requirements for Health Care Systems
- Determine client business objectives/unique requirements
- Assess new needs for system performance, security, etc.
- Identify hardware, custom software, commercial products, networking, data needs; define priorities
- Analyze/Evaluate Recommendations for Technology Infusion
- Analyze and evaluate new custom or commercial software
- Increase computer data storage and/or processing speed
- New bio-informatics databases and new mathematical and statistical techniques
- Computer-controlled medical devices, Internet technology, improve networks
- Define & Evaluate System Architecture Alternatives
- Identify HW/commercial products needed
- Identify networking and communications needed
- Prepare top level design of custom software and database
- Identify processing algorithms and business processes needed
- Identify data sources and interfaces
- Identify O&M processes
- Identify security/test plans
- Document/Present Study Recommendations
- Recommendations consider, as appropriate:
- Functional and technical capability
- Total cost of ownership
- Design, develop and support schedule