Management Support Services
Includes the full range of business and technical management services that assist in the development, implementation, and continuous improvement of policies, procedures, guidelines, and directives. These documents and guidance will assist DHS in its efforts to comply with the requirements of law and legislation, and operate the enterprise in an efficient and effective manner. These services encompass all areas of IT policy and planning, including, but not limited to, enterprise architecture, security, training, enterprise resource management, business process reengineering, IT transformation and strategy, organizational change leadership, and enterprise and program management office support (e.g. business case development and performance management).
Experience
| Customer: U.S. Department of Homeland Security - Immigration and Customs Enforcement (DHS-ICE) |
| Users: Justice |
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Scope of Service: Under STARS, SAIC managed significant enterprise architecture, security planning, training, business process reengineering, IT transformation and strategy, organizational, and enterprise and program resources. |
| Customer: Entergy Services, Inc. |
| Users: Commercial |
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Scope of Service: SAIC provides centralized enterprise management of all Entergy IT services, including policy, planning, and management services, using commercial best practices (e.g., Software Engineering Institute CMMI® Level 2). To improve IT project execution and lower costs, we helped Entergy develop a project portfolio management methodology, participating in the Entergy IT Architecture Council as a vehicle for formalizing and streamlining IT policy, and developing the metrics for measuring management performance. This approach has provided cross-enterprise technology oversight, enabled flexible IT standards, and facilitated early success. CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University. |
Task Orders
SAIC task orders are listed below.
| DHS Component Organization | Task Order Number | Description | Functional Category | Award Date |
|---|---|---|---|---|
| S&T | HSHQDC-10-J-00526 | Business Process Improvement & Programmatic Support | FC 5 | 9/16/2010 |
| ICE | HSCETC-10-J-00011 | SharePoint Bridge | FC 5 | 6/28/2010 |
| ICE | HSCETC-09-J-00035 | Architecture Support Assurance (ASA) Services | FC 5 | 09/30/09 |
| OCIO | HSHQDC-08-J-00243 | OCIO Geospatial Management Office Technical Support | FC 5 | 09/10/08 |
| Customs and Border Protection/OCHO | HSHQDC-07-J-00420 | HRIT Cost Benefit Analysis | FC 5 | 05/11/07 |
| Customs and Border Protection/OIT/IMS | HSBP10-07-J-15463 | Investment Management Support | FC 5 | 04/01/07 |