Commitment to Quality

SAIC brings to the EAGLE contract a corporate culture focused on satisfying customer requirements using industry-recognized verification processes, performance monitoring, corrective action, and continuous improvement. The EAGLE PMO will provide an independent assessment of contract performance through quarterly reviews, quality audits, and conducting customer satisfaction surveys to assess whether each task order is following its quality-control (QC) procedures as defined in the task order. At the task order level, task managers will be responsible for all QC activities, such as contract administration, teaming, cost and schedule control, earned value management system (EVMS) self-verification, contract reporting and performance monitoring, task order oversight, procurement, human resources, and tool management and upkeep. All costs associated with the contract business management office were included in the labor hour rates for the program.

Learn more about SAIC’s Commitment to Quality.