Task Orders

SAIC provides operational support for the U.S. Coast Guard (USCG) Integrated Health Information System (IHiS). Support includes IT services and data center support, help desk, IHiS support, and Composite Health Care System (CHCS) sustainment.

SAIC develops improved fidelity simulation model software for the MH-65D Operational Flight Trainer (OFT) located at the U.S. Coast Guard Aviation Training Center in Mobile, Alabama.

SAIC develops, deploys, and maintains Unified Incident Command and Decision Support (UICDS) software, supporting the needs of first responders and emergency managers nationally as well as internationally. SAIC will conduct all activities to identify and deploy successful UICDS pilots, including conducting requirements discovery and outreach, maintaining and extending the UICDS software and technical documentation and conducting demonstrations and exercises using the UICDS software. The end state from this effort will be to transition UICDS from an R&D effort to a sustainment effort that is administered by the Department of Homeland Security chief information officer (CIO) and an open source consortium.

This is SAIC's follow-on work to HSBP10-07-J-15463.

This is SAIC's follow-on work to HSCETC-11-J-00001.

SAIC provides management support services for the installation of infrastructure cable plants throughout the continental United States (CONUS) and outside of the continental United States (OCONUS) locations as requested. SAIC provides engineering support for the design, development, implementation, and support for all cable plant work and dispatches cabling installers to the Immigration and Customs Enforcement field site.

This task order provides support of end-user-driven requirements to include engineering, and design, service architecture and development, business process development, and, testing validation support to U.S. Citizenship and Immigration Services (USCIS) IT operations. SAIC will perform tasks associated in all phases of systems development through systems implementation, integration, coding and testing, production, and deployment. SAIC will upgrade, modify, operate, and maintained the Person Centric Query System (PCQS) system. This requirement is necessary for USCIS to enhance the capability for individual organizations to customize their user profiles to make the PCQS system more user-friendly.

SAIC supports the daily operations and management of Public Key Infrastructure (PKI) services and provides guidance on hardware and software strategies. SAIC also researches and drafts PKI policies, practices, procedures, and guidance and identifies strategies for implementing and expanding the utilization of PKI. SAIC provides guidance on communication strategies and provides comprehensive security policy guidelines on PKI and Identity, Credential and Access Management (ICAM), in regard to U.S. Common Policy. SAIC coordinates and collaborates with the Component Registration Authorities (CRAs), information system security officers (ISSOs), and information system security managers (ISSMs) on registration and certificate life-cycle management practice and provides guidance on connecting with the Department of Homeland Security Certificate Authority (CA). SAIC also provides Registration Authority training and develops up-to-date training materials.

This is SAIC's follow-on work to HSCETC-10-J-00006.

This is SAIC's follow-on enterprise operations services and support work for Federal Protective Service (FPS) infrastructure as FPS migrated to National Protection and Programs Directorate (NPPD). SAIC provides technical and program management support services to FPS end users. The majority of the support will be by resolution of Tier II tickets, occasional telephone requests or by providing support to FPS Information System Security Office (ISSO), and the Contracting Officer's Technical Representative(s) (COTR) and the Government Technical Task Monitor (TTM).

This is SAIC's follow-on work to HSCG23-10-J-PMG009.

SAIC provides technical and program management support services to Immigration and Customs Enforcement IT Operations end users.

SAIC supports US VISIT's Information Technology Management (ITM) to plan, prioritize, coordinate and schedule projects and activities of existing US VISIT requirements and long term goals and objectives. This program-level support is required across all functional areas of the organization and must adhere to the established Enterprise Life Cycle Methodology (ELCM) and US-VISIT Delivery frameworks.

SAIC provides services and equipment to the Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Networks and Technology Support (ENTS), Wireless Technology Programs (WTP) Tactical Communications (TACCOM) Project in support of the TACCOM system modernization project within El Paso. SAIC is also providing a standards-based tactical communications solution that meets CBP's requirements for narrowband channel assignments compliant with Automated Export System (AES) security. In addition we are designing for Internet Protocol-based architecture and supporting GPS capability, over-the-air re-keying (OTAR), and over-the-air provisioning (OTAP).

SAIC delivers a secure, integrated technology and management approach as part of an overall U.S. Citizenship and Immigration (USCIS) Office of Information Technology (OIT) service offering that complies with Department of Homeland Security (DHS) and USCIS guidance. Services include enterprise infrastructure, security integration and change, configuration and release management.

SAIC is prototyping potential solutions, then planning and executing the Mission Critical Messaging (MCM) Program in accordance with the Domestic Nuclear Detection Office (DNDO) System Development Plan (SDP) upon its inception. In addition, we are providing experts in the standards and architecture of DNDO Information Sharing and the SDP.

The task order is moving USCIS from a stovepipe application environment to a service-oriented architecture (SOA) environment and leveraging its large investment in the Enterprise Service Bus. SAIC is also automating business processes and allowing for easier integration and data exchange across the enterprise.

For the Science and Technology (S&T) Directorate, SAIC is assisting and participating in the development of process documentation such as Project Manager Guides, training materials, and other manuals. We provide expert advice regarding the establishment of improved business processes and procedures and advise in the areas of computer and information technology management for the purpose of widely distributing new and revised processes, procedures, roles and responsibilities within the S&T Directorate and external to the directorate.

This is SAIC's follow-on work supporting Pathfinder system maintenance and administration. Our support includes performing system enhancements, corrective and adaptive maintenance, training users, intelligence analysis, and documenting system functions and procedures to ensure continuous operations of the Pathfinder application program, program management, and maintenance fees.

SAIC is providing system operations, maintenance, engineering, technical, and project management support services for the United States Coast Guard (USCG) Office of Health Services (CG-112). SAIC supports the operation and maintenance of the existing USCG Medical Information System (MIS) the Composite Health Care System (CHCS). Tasks include, but are not limited to, project management, system maintenance, data quality management, help desk, and training support for 37 USCG health care facilities throughout the United States and Puerto Rico.

SAIC is providing technical personnel and services to support the ICE enterprise implementation of the MOSS 2007 product. SAIC is also providing support and/or consulting services to the ICE Office of the Chief Information Officer (OCIO), System Development Division (SDD), Business Systems Support Branch.

SAIC provides personnel to support Immigration and Customs Enforcement (ICE) Local and Wide Area Network engineering web services hardware and software implementation directory engineering services lab engineering services and security engineering services. There are over 600 ICE sites nationwide and internationally that support the mission of the Office of Investigations (OI), Federal Protective Service, Office of the Principal Legal Advisor, Detention and Removal Operations (DRO), Office of Intelligence, Office of Professional Responsibility administrative support programs and other special projects.

SAIC coordinates proposed staffing levels with the ICE Task Manager and Contracting Officer Technical Representative. SAIC provides administrative support for the preparation of various procedures and documentation associated with the day-to-day activities of the Engineering Division. SAIC collaborates with the Department of Homeland Security (DHS) efforts to support the ICE activities and assists and defines the work activities assignments and project to help ensure that the following processes are integrated: ICE Project Lifecycle, ICE Systems Lifecycle Management (SLM), Information Systems Security Certification and Accreditation (C&A), and Capital Planning and Investment Control (CPIC).

SAIC provides technical and programmatic support on major task area projects from initiation through implementation, including planning and budgeting under the direction of the ICE Task Manager and other government subject matter experts (SME).

SAIC establishes project requirement priorities and deadlines and coordinates resources across project work activities and assignments. SAIC prepares and presents white papers and progress reports for management, using project management applications to analyze costs schedules and technical performance of the work.

SAIC coordinates among the task leaders, project managers and government organizations to develop integrated project schedules across multiple teams working on engineering activities. SAIC stays abreast of emerging technologies and provides the technical expertise and support identifying, coordinating, and implementing new technologies into the ICE environment.

SAIC provides information technology (IT) support services in support of DHS Immigration and Customs Enforcement operations. SAIC provides direct support using government-furnished circuits, hardware, software, and other IT assets.

SAIC coordinates and provides cost- and program-efficient and effective best practice solutions, staffing levels, and continuous process improvement strategies to address the government performance objectives.

Our solutions are consistent with the government's priorities and objectives and do not include managed IT services or seat management. SAIC coordinates the staffing levels within the task areas with the government-assigned Task Monitors.

SAIC provides technical services to support the Office of Immigration and Customs Enforcement's Information Assurance Division with security operations and incident response services via the Security Operations Center and Computer Security Incident Response Center.

SAIC implements the transformation of the DHS ICE Office of the Chief Information Officer (OCIO) Architecture Division support and other information technology service activity requirements into enterprise solutions. The defined tasks require quality assurance support, system lifecycle management support requirements, management support, architectural assessment support, application testing support (including functional security Section 508 compliance and user acceptance testing), technical testing support (including interoperability testing, test automation, and performance testing), configuration management support, and general program support. SAIC provides systems assurance and conducts or analyzes testing of approximately 120 applications throughout ICE.

SAIC sees to it that the following processes are integrated: ICE SLM, DHS Systems Engineering Life Cycle (SELC), Information Systems Security C&A, and CPIC. SAIC provides technical and programmatic support on major program projects from initiation through implementation, including planning and budgeting. Under the direction of the ICE Task Manager and other government SME, SAIC establishes project requirement priorities and deadlines and coordinates resources across projects.

SAIC has a comprehensive understanding of the DHS/ICE/OCIO organization and the relationships/dependencies among all DHS/ICE/OCIO products to accomplish development maintenance, documentation management, and assessment of architecture products to support assigned projects. SAIC prepares and presents white papers and progress reports for management using Microsoft® Office (Microsoft Corporation) tools or other applications as needed to analyze costs schedules and technical performance of the work.

SAIC coordinates among the task leaders, project managers, and government organizations to develop integrated project schedules across multiple teams working on engineering activities. SAIC stays abreast of emerging technologies and provides technical expertise and support in identifying, coordinating, and implementing new technologies into the ICE environment (with a minimum of researching, proposing, and implementing one major technology improvement per year).

SAIC provides the project management, technical and development personnel to align Immigration and Customs Enforcement (ICE) technology with ICE business requirements and manage initiatives in the Systems Development Division as directed by the contracting officer's technical representative (COTR). SAIC provides support and full life-cycle development of applications while integrating the technical architecture standards, providing systems assurance support, collecting user feedback from ICE personnel and federal, state and local users of ICE data, conducting development and functional testing, and aligning with enterprise architecture (EA) planning efforts throughout ICE. SAIC also sees to it that the following processes are integrated: ICE Systems Lifecycle Management (SLM), information systems security, certification and accreditation (C&A), capital planning and investment control (CPIC). SAIC also supports the modernization and maintenance of Investigative Systems Branch (ISB) applications by providing technical support and services for the current application, developing enterprise solutions to support the ISB's overall mission, and integrating the application into ICE and the Department of Homeland Security enterprise.

This task supports the DHS ICE System Development Division (SDD), Investigative Systems Branch (ISB), and DRO. The work was previously performed by SAIC under the Information Technology Engineering Support Services Task Order COW-5-D-0056 Task R. C.4 SPECIFIC TASKS C.4.1 Operations and Maintenance.

SAIC manages and maintains web services for the LEISS Student and Exchange Visitor Information System (SEVIS), Enterprise Alien Removals Module (EARM), and any new developments under this SOW. SAIC also identifies and corrects software performance and implementation failures. SAIC establishes and maintains a service-based infrastructure for SEVIS and EARM.

This includes but is not limited to: supporting services in WebSphere® (International Business Machines Corporation) or migrating, as directed, to other development environments, providing continued maintenance and updates to the services, creating or updating service lifecycle management documentation of the hardware and software architecture configuration and interfaces, and providing support and maintenance of the services.

SAIC continuously supports development efforts by providing the project management and development personnel with knowledge for information sharing regarding logical entity eXchange specification national information exchange model SOA and the web service development experience along with knowledge of the ICE SOA architecture. SAIC supports and manages current connections to federal state and local law enforcement agencies, work with OCIO OI and DRO to expand the consumer base of law enforcement agencies, help ensure information-sharing technologies and operational policies that are established by ICE and the law enforcement community, and provide additional web services or application software in support of the DHS and ICE information-sharing initiative as needed.

SAIC also coordinates regional feedback from both internal and external users to the ICE user community to improve the impact of information sharing. SAIC visits key sites of external users from the information-sharing communications to assess ICE DHS data rendered in their systems to offer and improve the quality of the data and its effectiveness for its internal user. SAIC supports growth of capabilities of the Alien Criminal Response Information Management System (ACRIMe) to the Law Enforcement Service Center (LESC) using LEISS, and integrates LEISS and Immigration and Custom Enforcements Pattern Analysis and Information Collection System (ICEPIC) capabilities with ACRIMe in support of the LESC to provide automated and rapid response to field requests for confirmation about suspects or detained personnel, and provides requirements analysis design development at all levels of testing and implementation support for the integration of LEISS with the ACRIMe system.

SAIC integrates the LEIS Service with the ACRIMe system and conducts a Capability Gap Analysis Study of Systems Integration and Information Sharing of Field Operations. SAIC conducts a Gap Analysis Study with the goal to provide a concept description for a baseline assessment to chart all information-sharing capabilities supporting technology gaps in coverage and plans processes techniques and procedures throughout the department and between interagency and international partners.

In addition, SAIC gathers key metrics for LEISS usage (internal and external to DHS), ICEPIC usage data ingestion and systems (hardware and services) monitoring. Lastly, SAIC develops reports that indicate performance measures of effectiveness, risks, vulnerabilities, systems up/down times (performance), usage etc., and provides requirements analysis, metrics analysis, design development, all levels of testing, and implementation support for the metric reporting for LEISS and ICEPIC usage.

The scope of this task order includes the full range of technical services required to sustain and enhance the Financial Reporting Repository (FRR) System, including design, development, integration, implementation, maintenance, and infrastructure support services. This FRR system will be enhanced to add additional financial data and reporting options for the government. The FRR System design and construction encompasses the specific reporting needs of the Office of Financial Management for budget and program management, and payments reporting, and asset management reporting.

This task order supports the DHS ICE OCIO SDD Investigative Systems Branch. The work falls into the following principal areas: 5.1 Operations and Maintenance. Manage and maintain existing and newly developed OIA applications described in SOW 5.2 OIA VSPTS-Net. This includes all work in support of the USPTS-Net system, a tracking system that centrally stores and organizes OIA Visa Security Program case information, 5.3 OIA PCTS (Parole Case Tracking System).

SAIC provides services and support of PCST to include:

• Conducting analysis to fully capture current business requirements to create a detailed System Requirements Document (SRD)
• Developing all related Systems Assurance Security C&A and privacy compliance provisions., 5.4 Office of International Affairs Human Resource Dashboard (HRD).

The OIA HRD project is an effort to identify, organize, and capture existing OIA human resource applications and processes as well as design and build an HR dashboard system that provides comprehensive functionality and accurate reporting based on up-to-date OIA HR date procurement and related requirements., 5.5 OIA MODERNIZATION SAIC provides SME support and technical resources for international information-sharing initiatives via the World Customs Organization (WCO).

SAIC provides technical analysis, architectural design, geospatial IT, and infrastructure development. SAIC advances a standards-based geospatial architecture supporting DHS decision making. SAIC reviews, assesses and manages DHS geospatial technologies and content sources and also provides ongoing geospatial program support and intra-departmental geospatial technical advisory services.

The Communications Area Master Station Atlantic (CAMSLANT) mission is to provide rapid, reliable, and secure communications support and services to Coast Guard units and other government agencies throughout the world via commercial satellite, military satellite, Internet Protocol (IP) services, and high frequency (HF) radio.

SAIC provides engineering support to assist in the successful integration and support of DMS/Automated Message Handling System technologies using networking products/services such as Foundry, Brocade, SANS, KVM, CISCO, and 3COM at CAMSLANT. The task emphasis is on continued provision of messaging services and IP delivery to the cutter fleet while reducing the impact to both the command and its customers. This task order requires the following services to be provided at CAMSLANT:

1. Serve as command representative at various working groups as assigned for this task.
2. Working knowledge of network security concepts (firewalls- packet filter/proxy, virtual private network (VPN) concepts and products such as IDS UNIX and Windows® (Microsoft Corporation). Review proposals and make recommendations on integrating new IT systems into CAMSLANT's infrastructure.
3. Configure, maintain, troubleshoot, and document routers switches, VPN devices and other network equipment.
4. Develop maintain and provide configuration diagrams for proposed and installed systems.
5. Assist the command as necessary to initiate, develop, and implement IT standards and solutions to complete the unit's assigned missions. This subtask includes the development of local project plans, test plans, project monitoring, and progress reporting methods.
6. Provide ongoing support for installed hardware and network infrastructure.
7. Modification to local standard operating procedures as required.
8. Problem solving and conflict resolution skills.
9. Strong written and oral communication skills.
10. Adept at using Microsoft Corporation's Office applications Word®, Excel®, PowerPoint®, Outlook®, etc.
11. Familiarization with Microsoft Corporation's Visio® and Autodesk, Inc.'s AutoCAD® with ability to learn and use it.

The National Preparedness Division (NPD) is part of the DHS/Federal Emergency Management Agency (FEMA). The NPD is responsible for collecting and representing the technology needs of the state, local and tribal responder community and providing information on equipment and technology, including available grants, standards, test reports, and product specifications.

The Responder Knowledge Base (RKB) services provide a full decision support infrastructure regarding equipment for the responder community. Users may include responders, vendors, and government decision-makers at all levels of government. The objective of this task order is to obtain maintenance and operation services for the RKB requirement.

SAIC provided technical support and operations and maintenance efforts at the Stennis data center, supporting the relocation of IT systems, applications, and services from other DHS data centers.

SAIC supports the DHS / Transportation Security Administration (TSA) / Office of Law Enforcement-Federal Air Marshal Service for the day-to-day operations, maintenance, sustainment, and development/enhancement of IT systems and network infrastructure. Requisite support includes: program/project management support; network engineering; systems/applications administration; help desk support; desk-side support at field office locations; and life-cycle support for the Mission Scheduler Notification System - the organization's primary operational system.

SAIC provides systems operations, maintenance, engineering, technical and project management support services for the United States Coast Guard (USCG) Office of Health Services (CG-112). We support the operation and maintenance of the existing USCG Medical Information System. Tasks include project management, systems maintenance, data quality management, help desk, and training support for the 37 USCG health care facilities. SAIC manages a geographically dispersed team on this task order.

SAIC provides direct support to the FAMS IT Infrastructure Security office by executing processes and procedures to create and sustain a secure information technology environment in support of the FAMS mission. SAIC facilitates the management and integration of security tools, systems, and applications into the current FAMS IT environment.

SAIC enhances information, computer, and network security to protect the FAMS information and system resources in accordance with federal, Department of Homeland Security, and Transportation Security Administration regulations, policies, and mandates. SAIC assists in the development and maintenance of C&A documentation, program management support and integration, oversight and coordination of initiatives, and investment management.

In addition, SAIC is responsible for IT security, systems engineering and support. This support includes, systems, development life cycle management; and security-related configuration management, data, management, quality assurance, testing, and all services required to support the management of the FAMS technical security architecture. To provide integrity and confidentiality of information and IT resources, SAIC establishes the information assurance foundation that will allow the FAMS' Information Support and Development Division (ISDD) to deliver a trusted environment.

In this bridge to our still-active FAMS IT Security task order, SAIC provided direct support to the Federal Air Marshal Service (FAMS) IT Infrastructure Security office by executing processes and procedures to create and sustain a secure information technology environment in support of the FAMS mission. SAIC facilitated the management and integration of security tools, systems, and applications into the current FAMS IT environment.

SAIC enhanced information and computer and network security to protect the FAMS information and system resources in accordance with federal, Department of Homeland Security, and Transportation Security Administration regulations, policies, and mandates. SAIC assisted in the development and maintenance of C&A documentation, program management support and integration, oversight and coordination of initiatives, and investment management.

In addition, SAIC was responsible for IT security, systems engineering, and support. This support included, systems, development life cycle management; security-related configuration management, data, management, quality assurance, testing, and all services required to support the management of the FAMS technical security architecture. To provide integrity and confidentiality of information and IT resources, SAIC established the information assurance foundation that allowed the FAMS' ISDD to deliver a trusted environment.

SAIC provides Operations and Maintenance Support Services to the U.S. ICE Office of the Chief Information Officer (OCIO).

SAIC provides annual preventive routine maintenance and emergency response maintenance support on various equipment associated with the Anuenue Phase I Alternate Route System, which includes repairing the subsystems and panels that comprise the Alternate Route System and replacing the subsystems' parts.

SAIC conducted a Human Resource Information Technology (HRIT) cost benefit analysis (CBA) for the Office of the Chief Human Capital Officer (OCHCO) at the Department of Homeland Security.

The objective of the study was to develop a comprehensive cost benefits analysis that represented all nine Human Capital Business Systems projects identified in the statement of work.

The results of the study provided a direct correlation to the HRIT OMB Exhibit 300 submission. The study yielded a cost baseline capturing the full cost of each project across their respective life cycles. Key deliverables were a Phase I Baseline Cost Analyses Report and a Phase II Final CBA Report.

Provided Operations and Maintenance functions at Ashburn Data Center. Provided assistance to the migration effort in terms of planning, coordination and staging activities.

The Scope of Work includes a full range of contractor services for IT and non-IT investment management. This includes full technical and administrative support to the Customs and Border Protection Investment Management Team, and other CBP offices, as needed, for management of the CBP Investment Management Process, and by extension, the DHS CPIC process, for both IT and non-IT investments at all levels.

Management of the CBP Investment Management Plan (IMP) includes, but is not limited to, such tasks as assistance to individual projects with the preparation and submission of their OMB 300, preparation and submission of the Office of Management and Budget (OMB) Exhibit 53, administration and use of the electronic DHS Investment Management System, through which OMB documentation is submitted, assistance with the requirements of the DHS Investment Review Process (IRP), and the preparation and submission of all documentation required for project review by the IMP, IRP, and CPIC processes.

SAIC provided support services to purchase, install, and provide user training on a 32-channel Voice Print International's Activ! voice recording system in Seattle, Wash. for the Vessel Traffic System Puget Sound site relocation project.

SAIC provides technical, analytical, and/or technology integration services as needed in the areas of data replication and recovery services.

SAIC provides development of a program to provide enterprise-wide systems security support to the CBP Security Technology and Policy Branch, including, but not limited to, certification and accreditation, risk assessments and mitigation strategies, classified systems, COMmunications SECurity, security policy and procedures, security architecture and security test and evaluation.

SAIC designs develops and maintains a biosurveillance integration system that enables two-way flow of information integrating the areas of human, animal and plant health surveillance; environmental monitoring of air, agriculture, water, and food; and intelligence to achieve the following goals: enable early recognition, provide situational awareness to guide response, and work closely with federal agencies to provide real-time integration of biosurveillance data with threat information.

The system is bi-directional, taking sector-specific information from the relevant agencies and fusing it to provide more comprehensive situational awareness back to the agencies. The system employs an open architecture using off-the-shelf tools and is flexible enough to join disparate, underlying IT languages and technologies into a common operational picture. It incorporates rule-based protection of information based on participating agency restrictions.