ANSWER currently has 147 defined labor categories plus 29 Special Personnel Skill categories. The special skills provision allows adding any skill when the task order is proposed.
Skill Levels
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| Applications Systems Analyst/Programmer (Associate) |
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General Summary:
Assists in research and fact-finding to develop or modify information systems. Assists in preparing detailed specifications for programs. Designs, codes, tests, debugs, documents and maintains programs. Provides program support to include the testing and installation of computers, peripherals, and/or other hardware, including the installation of enhancements and upgraded versions; and/or program support to include the installation, and documentation of client developed and/or commercially available software, including the installation of enhancements and upgraded versions.
Education:
Bachelor's degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or is a computer science, information system, a physical science, engineering or a mathematics-intensive discipline, or an applicable training certificate from an accredited training institution.
Experience:
No task related experience required.
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| Applications Systems Analyst/Programmer (Intermed) |
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General Summary:
Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications for programs. Designs, codes, tests, debugs, documents and maintains programs. May be called on to work on special graphics application programs such as, but not limited to; CAD, CAD/CV, or GIS. Works on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases.
Education:
Bachelor's degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline, or an applicable training certificate from an accredited training institution.
Experience:
Two years of increasingly complex and progressive experience in performing systems analysis, development, and implementation of business, mathematical, engineering or scientific settings using a variety of information technology resources. Has experience with current technologies and, where required for the task, emerging technologies.
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| Applications Systems Analyst/Programmer (Lead) |
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General Summary:
Applications Systems Analyst/Programmer (Lead) Formulates and defines system scope and objectives for assigned projects. Prepares detailed specifications for programs. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge and responsibility of all phases of applications systems analysis and programming. Understands the business or function for which application is designed. Duties also include instructing, directing and checking the work of other systems analysts and programming personnel. Responsible for quality assurance review. Responsible for directing and monitoring the work of team members.
Education:
Bachelor's degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline.
Experience:
Seven years of increasingly complex and progressive experience in performing systems analysis, development, and implementation of business, mathematical, or scientific setting using a variety of information technology resources. Has experience with current technologies and, where required for the task, emerging technologies. Must have managed or had significant involvement with complex or substantive information technology projects including one year of experience in management and supervision.
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| Applications Systems Analyst/Programmer (Senior) |
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General Summary:
Formulates and defines system scope and objectives. Prepares detailed specifications for programs. Designs, codes, tests, debugs and documents programs. Works at the highest technical level of all phases of applications, systems analysis and programming activities. Provides guidance and training to less experienced analysts/programmers.
Education:
Bachelor's degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering or a mathematics - intensive discipline, or an applicable training certificate from an accredited training institution.
Experience:
Five years of increasingly complex and progressive experience in performing systems analysis, development, and implementation for business, mathematical, engineering or scientific settings using a variety of information technology resources. Has experience with current technologies and, where required for the task, emerging technologies.
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| Applications Systems Analyst/Programmer (Staff Specialist) |
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General Summary:
Top level technical expert in one or more highly specialized areas of applications systems using state-of-the-art software tools, methodologies, operating systems and other products that are generally proprietary and require special training and experience. Duties include analysis, programming, implementation, maintenance, modification and re-engineering. Provides technical leadership on complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications for programs. Responsible for program design, coding, testing, debugging and documentation. Has technical knowledge of all phases of applications, systems analysis, and programming. May be responsible for multiple phases of a project.
Education:
Bachelor's degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or is a computer science, information system, a physical science, engineering or a mathematics-intensive discipline, or an applicable training certificate from an accredited training institution.
Experience:
Three years of increasingly complex and progressive experience in performing systems analysis, development, and implementation in a business, mathematical, engineering or scientific setting using a variety of information technology resources. Has experience with required proprietary products as described in the task order. Has knowledge of available software engineering tools, current technologies and, where required for the task, emerging technologies.
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| Business Case Analysis Specialist |
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General Summary:
Identifies costs for existing IT systems (maintenance, operations, etc). Identifies life cycle costs for proposed IT systems (development, operations, maintenance). Identifies cost savings/cost avoidance associated with retirement of old system or improved performance of new system. Briefs senior Government executives on analyses.
Education:
MBA required.
Experience:
MBA and five years experience in accounting and investment analysis, in-depth understanding of Government accounting methodologies, generally accepted accounting practices, and investment analyses including opportunity costs, time value of money, etc.
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| Business Continuity Planning Analyst |
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General Summary:
Assists in research and fact-finding to develop or modify business continuity plans. Assists in preparing detailed analyses of business processes. Assists in performance of statistical and financial analyses. Assists in preparing the business continuity plan. Assists in developing scenarios and scripts for validating business continuity plans. Performs business continuity plan testing support.
Education:
Bachelor's degree from an accredited college or university in business, computer science, information systems, engineering, scientific or a mathematics-intensive discipline is desired.
Experience:
Three years of experience in supporting business continuity planning.
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| Business Continuity Planning Manager |
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General Summary:
Responsible for development, testing, and implementation, as required, of the Business Continuity Plan (BCP) to preserve the integrity of an organization. Duties include, but are not limited to, the following: * Designs and develops the Business Continuity Plan; * Works with Business Process Reengineering-type specialists; * Works with Enterprise Resource Planning-type specialists to identify key personnel and critical staffing levels; * Works with organization executives to recommend a rank ordering of the organization's business processes with respect to the relative importance within the organization's business domain; * Recommends the rank ordering of the organization's business processes with respect to vulnerability; * Works with Information Security-type specialists to conduct threat, risk, vulnerability assessments, and recommends disaster recovery strategies of both the IT and critical infrastructures supporting the business processes; * Facilitates information assurance and disaster recovery planning; * Evaluates the potential impact on the organization's business processes in relation to the information assurance and disaster recovery plans; * Develops test plans and supports conducting the tests of the BCP; * Develops the associated maintenance program to ensure BCP currency.
Education:
Bachelor's degree from an accredited college or university in business, computer science, information systems, engineering, scientific or a mathematics-intensive discipline.
Experience:
Eight years of progressive and intensive experience managing, with at least two years of relevant experience in a position with duties commensurate to those defined in the task order requirement, or five years of specialized experience in a position with duties commensurate to those defined in the task order requirement.
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| Business Subject Matter Specialist |
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General Summary:
Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems which require extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of expertise to specific task order requirements, advanced business, management and administrative principles and methods to exceptionally difficult technical problems in Government program and administrative applications to arrive at automated solutions. Designs and prepares technical reports and related documentation, makes charts and graphs to record results. Prepares and delivers presentations and briefings as required by the task order. Technical support includes technical advice on security requirements for highly specialized applications, technical report preparation or other services as required by the task order.
Education:
Bachelor's degree from an accredited college or university which provides substantial knowledge useful in managing large, complex IT projects, or is closely related to the work to be automated.
Experience:
Four years of intensive and progressive experience in the individual's field of study and specialization. Functional Area: Specific functional areas in which subject matter expertise is required include, but are not limited to, the following: Accounting Acquisition Actuary Cost/Price Analysis Finance and Budget Inventory Logistics Management Economics Personnel Administration Training and Instruction Business Process Reengineering Supply Chain Management
Functional Area:
Specific functional areas in which subject matter expertise is required
include, but are not limited to, the following:
Accounting, Acquisition Actuary,
Cost/Price Analysis, Finance and Budget Inventory,
Logistics, Management Economics,
Personnel Administration, Training and Instruction,
Business Process Reengineering, and Supply Chain
Management
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| Business Subject Matter Specialist (Intermediate) |
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General Summary:
Provides technical knowledge and analysis of highly specialized applications and operational
environments, high-level functional systems analysis, design, integration, documentation and
implementation advice on exceptionally complex problems which require extensive knowledge
of the subject matter for effective implementation. Participates as needed in all phases of
software development with emphasis on the planning, analysis, testing, integration,
documentation, and presentation phases. Applies principles, methods and knowledge of the
functional area of expertise to specific task order requirements, advanced business,
management and administrative principles and methods to exceptionally difficult technical
problems in Government program and administrative applications to arrive at automated
solutions. Designs and prepares technical reports and related documentation, makes charts and
graphs to record results. Prepares and delivers presentations and briefings as required by the
task order. Technical support includes technical advice on security requirements for highly
specialized applications, technical report preparation or other services as required by the task
order.
Education:
Bachelor’s degree from an accredited college or university
which provides substantial knowledge useful in managing large, complex IT projects, or is
closely related to the work to be automated.
Experience:
Six years of intensive and progressive experience in the
individual’s field of study and specialization.
Functional Area:
Specific functional areas in which subject matter expertise is required
include, but are not limited to, the following:
Accounting, Acquisition Actuary,
Cost/Price Analysis, Finance and Budget Inventory,
Logistics, Management Economics,
Personnel Administration, Training and Instruction,
Business Process Reengineering, and Supply Chain
Management
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| Business Subject Matter Specialist (Senior) |
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General Summary:
Provides technical knowledge and analysis of highly specialized applications and operational
environments, high-level functional systems analysis, design, integration, documentation and
implementation advice on exceptionally complex problems which require extensive knowledge
of the subject matter for effective implementation. Participates as needed in all phases of
software development with emphasis on the planning, analysis, testing, integration,
documentation, and presentation phases. Applies principles, methods and knowledge of the
functional area of expertise to specific task order requirements, advanced business,
management and administrative principles and methods to exceptionally difficult technical
problems in Government program and administrative applications to arrive at automated
solutions. Designs and prepares technical reports and related documentation, makes charts and
graphs to record results. Prepares and delivers presentations and briefings as required by the
task order. Technical support includes technical advice on security requirements for highly
specialized applications, technical report preparation or other services as required by the task
order.
Education:
Bachelor’s degree from an accredited college or university
which provides substantial knowledge useful in managing large, complex IT projects, or is
closely related to the work to be automated.
Experience:
Ten years of intensive and progressive experience in the
individual’s field of study and specialization.
Functional Area:
Specific functional areas in which subject matter expertise is required
include, but are not limited to, the following:
Accounting, Acquisition Actuary,
Cost/Price Analysis, Finance and Budget Inventory,
Logistics, Management Economics,
Personnel Administration, Training and Instruction,
Business Process Reengineering, and Supply Chain
Management
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| Cable Installer |
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General Summary:
Will perform or oversee installation of cables such as telephone, coaxial and fiber optic,
including vertical and horizontal cable pairs to the desktop. Locates and diagnoses signal
transmission defects using various test equipment and visual inspection. Uses tools and related
test equipment, ground power equipment, and pressure equipment. Prepares necessary written
reports. Is expected to communicate effectively with technical and management personnel as
required.
Education:
High school graduate with applicable training certificate from an
accredited training institution.
Experience:
Requires 1 year experience in installing, modifying, and
troubleshooting aerial and underground copper and fiber optic cable.
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| Call Center/Help Desk Manager |
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General Summary:
Provides daily supervision and direction to staff who are responsible for phone and in-person
support to users in the areas of e-mail, directories, standard Windows desktop applications, and
applications developed or deployed under this contract. These personnel serve as the first point
of contact for troubleshooting hardware/software PC and printer problems, and call center
support for agency programs.
Education:
Bachelor's degree in Computer Science, Information Systems,
Engineering, Business, or other related scientific or technical discipline.
Experience:
This position requires a minimum of seven years experience, of
which at least five years must be specialized. Specialized experience includes: management of
help desks in a multi-server environment, comprehensive knowledge of PC operating systems,
e.g., DOS, Windows, as well as networking and mail standards and supervision of help desk
employees. General experience includes information systems development, network and other
work in the client/server field, or related fields. Demonstrated ability to communicate orally
and in writing and a positive customer service attitude.
- With a Master's degree (in the fields described above): five years general experience of
which at least three years must be specialized experience is required.
- With ten years general experience of which at least eight years is specialized, a degree is not required.
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| Call Center/Help Desk Specialist |
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General Summary:
Provides phone and in-person support to users in problem solving activities using information
center tools. May also include support in the areas of e-mail, directories, standard Windows
desktop applications, and applications developed under this task or predecessors. Serves as
the initial point of contact for troubleshooting hardware/software PC and printer problems and
call center support for agency programs.
Education:
An Associate's degree in Computer Science, Information
Systems, Engineering, Business, or other related scientific or technical discipline is required.
Experience:
This position requires a minimum of five years experience, of
which at least three years must be specialized. Specialized experience includes: knowledge of
PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and
work on a help desk. General experience includes information systems development and other
work in the client/server field, or related fields. Demonstrated ability to communicate orally
and in writing and a positive customer service attitude.
- With a Bachelor's degree (in the fields described above): four years general experience of
which at least two years must be specialized experience is required.
- With eight years general experience of which at least six years is specialized, a degree is not required.
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| Communication Analyst (Intermediate) |
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General Summary:
Plans, designs, and implements communication networks. Responsible for providing
assistance and technical support for network design activities. Assists in the review/assessment
of user needs; may conduct feasibility studies for projects; may assist in the evaluation and
selection of equipment.
Education:
High school graduate with applicable training certificate from an
accredited training institution.
Experience:
Requires 3 years experience in
telecommunications/communications, with strong emphasis in network design, traffic
engineering, equipment vendors, and carriers.
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| Communication Analyst (Senior) |
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General Summary:
Under general direction, assists in the planning, design, and implementation of
communications networks. Responsible primarily for the assessment and optimization of
network design through review and assessment of user needs, conducts feasibility studies for
large projects, develops requests for proposals, evaluates vendor products and makes
recommendations on selection. May function as lead position providing guidance and training
to less experienced analyst.
Education:
High school graduate with applicable training certificate from an
accredited training institution.
Experience:
Requires 7 years experience in
telecommunications/communications, with strong emphasis in network design, traffic
engineering, equipment vendors, and carriers.
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| Communications Facility Engineer |
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General Summary:
Provides technical direction and engineering expertise for communications systems
infrastructure activities, including planning, designing, and implementing communications
infrastructure requirements for buildings and systems. Ensures that adequate and appropriate
planning is provided to direct building architects and planners in building communications
spaces and media pathways meet industry standards. Interfaces with internal and external
customers and vendors to determine communications infrastructure needs.
Education:
Bachelor’s degree from an accredited college or university with a
curriculum or major field of study which provides substantial knowledge useful in the
development and administration of communications infrastructure requirements, and/or in an
information system, engineering or electronics intensive discipline or an applicable training
certificate from an accredited training institution.
Experience:
Six years of experience designing, building, and maintaining
communications infrastructure systems.
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| Communications Installer (Associate) |
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General Summary:
Will perform complex activities involved with the implementation of communications media to
include installation, testing, troubleshooting and repair of equipment. Media may include
cables such as telephone, coaxial and fiber optic, wireless, RF, light and new and emerging
technologies. Locates and diagnoses signal transmission defects using various test equipment
and visual inspection of the media. Uses tools and related test equipment, ground power
equipment, and pressure equipment. Prepares necessary written reports. Is expected to
communicate effectively with technical and management personnel as required. Installations
must be accomplished to comply with applicable codes and technical specifications. Installs
media with a basic degree of technical competency or complexity.
Education:
High school graduate or equivalent.
Experience:
One year of experience in installing, modifying, and
troubleshooting communications media and applicable certificate(s).
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| Communications Installer (Intermediate) |
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General Summary:
Will perform complex activities involved with the implementation of communications media to
include installation, testing, troubleshooting and repair of equipment. Media may include
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cables such as telephone, coaxial and fiber optic, wireless, RF, light and new and emerging
technologies. Locates and diagnoses signal transmission defects using various test equipment
and visual inspection of the media. Uses tools and related test equipment, ground power
equipment, and pressure equipment. Prepares necessary written reports. Is expected to
communicate effectively with technical and management personnel as required. Installations
must be accomplished to comply with applicable codes and technical specifications. Installs
media with a moderate degree of technical competency or complexity.
Education:
High school graduate or equivalent.
Experience:
Three years of experience in installing, modifying, and
troubleshooting communications media and applicable certificate(s).
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| Communications Installer (Senior) |
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General Summary:
Will perform complex activities involved with the implementation of communications media to
include installation, testing, troubleshooting and repair of equipment. Media may include
cables such as telephone, coaxial and fiber optic, wireless, RF, light and new and emerging
technologies. Locates and diagnoses signal transmission defects using various test equipment
and visual inspection of the media. Uses tools and related test equipment, ground power
equipment, and pressure equipment. Prepares necessary written reports. Is expected to
communicate effectively with technical and management personnel as required. Installations
must be accomplished to comply with applicable codes and technical specifications. Installs
media with a high degree of technical competency or complexity.
Education:
High school graduate or equivalent.
Experience:
Five years of experience in installing, modifying, and
troubleshooting communications media and applicable certificate(s).
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| Communications Transmission Engineer |
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General Summary:
Provides technical direction and engineering expertise for communications activities including
planning, designing, installing and maintaining large communications networks. Develops,
operates, and maintains voice, wireless, video, and data communications systems. Applies
communications engineering principles and theory to propose design and configuration
alternatives. Responsible for complex engineering or analytical tasks and activities associated
with one or more technical areas within the communications function. Consults with user
personnel to ensure that problems have been properly identified and that the solution will meet
the requirements. Analyzes network performance, usage and traffic flows, accesses and
interfaces, transmission techniques, and protocols. Conducts feasibility studies concerning
communications and communications networks. Prepares studies and gives presentations on
communications concepts. Provides technical guidance to other personnel concerning data
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communications requirements. Participates in preparing specifications for acquiring
commercially available data communications networks.
Education:
Bachelor’s degree from an accredited college or university with a
curriculum or major field of study which provides substantial knowledge useful in the
development and administration of communications networks, and/or in a computer science,
information system, a physical science, engineering or a mathematics intensive discipline or an
applicable training certificate from an accredited training institution.
Experience:
Six years of experience designing, building, and/or maintaining
communications systems.
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| Computer Operations Manager |
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General Summary:
Supervises all personnel engaged in the operation and support of the computer system(s) and
peripheral equipment in large scale or multi-shift operations. Supervises complex operations,
which involve two or more additional functions such as, but not limited to, network operations,
systems software support, production support activities, electronic input or tape library
activities. Identifies processing requirements and schedules job streams for computer runs.
Responsible for the security and routing of input and output data, problem isolation and
restart/recovery, interpreting technical documentation standards, and prepares documentation
according to the standards, and interfacing with contractor employees and Government
personnel. In the event of a malfunction, confers with technical personnel (i.e.,
equipment/software vendor) and directs subordinate personnel of appropriate course of action.
Additional duties include the writing, editing, or graphic presentation of technical information.
Must have knowledge of applicable computer hardware configurations.
Education:
High school graduate or equivalent.
Experience:
Five years of progressive experience in operating computer
systems; including two years in supervising personnel operating computer systems. One year
experience as supervisor and manager in a multi-shift environment.
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| Computer Operator (Intermediate) |
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General Summary:
Under general supervision, monitors and controls computers by operating the central console
or on-line terminals. Operates auxiliary equipment directly associated with the computer.
Maintains records regarding output units and supply inventories. Assists in manipulating
controls to rearrange sequence of job steps to continue operations when individual units of the
system malfunction. Works on most phases of computer operations, and may require some
instruction and guidance for other phases.
Education:
High school graduate or equivalent.
Experience:
Two years of experience in operating computer systems.
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| Computer Operator (Senior) |
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General Summary:
Monitors and controls one or more mini or mainframe computers by operating the central
console or on-line terminals. Studies program operating instruction sheets to determine
equipment setup and run operations. Continuously observes the operation of the console panel,
storage devices, printers, and the action of the console printer to monitor the system and
determine the point of equipment or program failure. Manipulates controls in accordance with
standard procedures to rearrange sequence of job steps to continue operations when individual
units of the system malfunction. Confers with software systems engineering or applications
programming personnel in the event errors requires a changed of instructions or sequence of
operations. Maintains operating records such as machine performance and production reports.
Education:
High school graduate or equivalent.
Experience:
Three years of experience in operating computer systems,
including one year of experience supervising assigned personnel.
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| Consultant |
|
General Summary:
Leads major portions of large or medium projects, and leads small projects autonomously.
Gathers facts through research, interviewing, surveys, etc. analyze the client's business, draw
conclusions, prepare final reports and gives presentations. Is proficient in the use of key
analysis and graphics tools. Uses in-depth consultative skills and business knowledge based on
accumulated experience and education aligned to practice business objectives and processes.
Education:
Bachelor’s degree from an accredited college or university which
provides substantial knowledge of the information sciences.
Experience:
Five years of intensive and progressive experience demonstrating
the required proficiency levels related to task. Education may be substituted with 9 years of
intensive and progressive experience demonstrating the required proficiency levels related to task.
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| Consultant (Senior) |
|
General Summary:
The senior consultant manages the project work as defined by the client contract. Will lead
medium to large complex projects and major phases of very large projects. The senior
consultant will manage the fact finding, analysis, and development of hypothesis/ conclusions,
production of final reports and delivery of presentations. Responsible for ensuring that the
project delivers to client expectations on time and to budget. Has expert knowledge of
practice, consulting group and matrixed organization operations and business objectives. Has
in-depth knowledge of market/ industry and service line.
Education:
Bachelors degree from an accredited college or university which
provides substantial knowledge of the information sciences.
Experience:
Six years of intensive and progressive experience demonstrating
the required proficiency levels related to task. Education may be substituted with 10 years of
intensive and progressive experience demonstrating the required proficiency levels related to
task.
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| Curriculum Developer |
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General Summary:
Supports in the formulation and definition system scope and objectives. Prepares detailed
specifications for programs. Designs, develops, tests, debugs and documents programs.
Experience developing content and storyboards for computer-based multimedia training,
video scripts, audiotape scripts, or web-based training is preferred. Works at the highest
technical level of all phases of web based technologies and thorough knowledge of HTML,
PhotoShop, Illustrator, and or other design-related applications, systems analysis and
programming activities
Assists in research and fact-finding to develop, refresh, or modify training information
systems. Assists in preparing detailed specifications for programs. Designs, codes, tests,
debugs, documents and maintains programs.
Provides program support to include the testing and installation of computers, web sites,
peripherals, and/or other hardware, including the installation of enhancements and upgraded
versions; and/or program support to include the installation, and documentation of client
developed and/or commercially available software, including the installation of enhancements
and upgraded versions.
Education:
Bachelor’s degree from an accredited college or university
with a curriculum or major field of study which provides substantial knowledge useful in
course development, training development/instructional design is closely related to the
work to be completed and/or in a computer science, information system, a physical science,
engineering or a mathematics - intensive discipline, or an applicable training certificate
from an accredited training institution.
Experience:
Two years of increasingly complex and progressive
experience in performing systems analysis, development, and implementation for business,
mathematical, engineering or scientific settings using a variety of information technology
resources. Has experience with current technologies and, where required for the task, and
emerging technologies.
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| Curriculum Developer (Senior) |
|
General Summary:
Formulates and defines system scope and objectives. Prepares detailed specifications for
programs. Designs, develops, tests, debugs and documents programs. Experience
developing content and storyboards for computer-based multimedia training, video scripts,
audiotape scripts, or web-based training. Works at the highest technical level of all phases
of web based technologies and thorough knowledge software such as, HTML, PhotoShop,
Illustrator, Visual Basic, Java, and or other design and or developer-related applications,
systems analysis and programming activities.
Assists in research and fact-finding to develop, refresh, or modify training information
systems. Assists in preparing detailed specifications for programs. Designs, codes, tests,
debugs, documents and maintains programs.
Provides program support to include the testing and installation of computers, peripherals,
and/or other hardware, including the installation of enhancements and upgraded versions;
and/or program support to include the installation, and documentation of client developed
and/or commercially available software, including the installation of enhancements and
upgraded versions.
Education:
Bachelor’s degree from an accredited college or university
with a curriculum or major field of study which provides substantial knowledge useful in
course development, training development/instructional design is closely related to the
work to be completed and/or in a computer science, information system, a physical science,
engineering or a mathematics - intensive discipline, or an applicable training certificate
from an accredited training institution.
Experience:
Five years of increasingly complex and progressive
experience in performing systems analysis, development, and implementation for business,
mathematical, engineering or scientific settings using a variety of information technology
resources. Has experience with current technologies and, where required for the task,
emerging technologies.
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| Data Communication Manager |
|
General Summary:
Ensures that adequate and appropriate planning is provided for remote hardware and
communications facilities to develop and implement methodologies for analysis, installation
and support of distributed processing client/server systems. Provides coordination in the
analysis, acquisition and installation of hardware, software, and facilities. Manages the
training and efforts of a staff engaged in systems and network planning, analysis, and
monitoring activities.
Education:
High school graduate with applicable training certificate from an
accredited training institution.
Experience:
Requires 10 years experience in software/hardware LAN and
WAN network design and analysis.
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| Data/Configuration Management Specialist (Associate) |
|
General Summary:
Supports configuration management planning. Describes provisions for configuration
identification, change control, configuration status accounting, and configuration audits.
Supports configuration planning. Identifies and maintains the original configuration of
requirements documentation, design documentation, software, and related documentation.
Responsible for configuration change control. Supports the change process so that only
approved and validated changes are incorporated into product documents and related software.
Responsible for configuration status accounting. Tracks all problems and changes in product
documents and software and reports changes and current configuration. Responsible for
configuration audits. Supports audits to verify that requirements of all baselines have been met
by the as-built software. Supports the Software Quality Assurance process audits.
Education:
Bachelor's degree from an accredited college or university in
computer science, mathematics, or engineering or a mathematics-intensive discipline, or an
applicable training certificate from an accredited institution.
Experience:
Two years experience with data management or configuration
management in the field of software development or communications engineering. Has
familiarity with current and emerging technologies.
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| Data/Configuration Management Specialist (Intermediate) |
|
General Summary:
identification, change control, configuration status accounting, and configuration audits.
Responsible for configuration planning. Identifies and maintains the original configuration of
requirements documentation, design documentation, software, and related documentation.
Responsible for configuration change control. Regulates the change process so that only
approved and validated changes are incorporated into product documents and related software.
Responsible for configuration status accounting. Tracks all problems and changes in product
documents and software and reports changes and current configuration. Responsible for
configuration audits. Supports audits to verify that requirements of all baselines have been met
by the as-built software. Supports the Software Quality Assurance process audits.
Education:
Bachelor's degree from an accredited college or university in
computer science, mathematics, or engineering or a mathematics-intensive discipline, or an
applicable training certificate from an accredited institution.
Experience:
Four years experience of increasing complexity with data
management or configuration management in the field of software development or
communications engineering. Has experience with current and emerging technologies.
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| Data/Configuration Management Specialist (Lead) |
|
General Summary:
Responsible for configuration management planning. Describes provisions for configuration
identification, change control, configuration status accounting, and configuration audits.
Responsible for configuration planning. Identifies and maintains the original configuration of
requirements documentation, design documentation, software, and related documentation.
Responsible for configuration change control. Regulates the change process so that only
approved and validated changes are incorporated into product documents and related software.
Responsible for configuration status accounting. Tracks all problems and changes in product
documents and software and reports changes and current configuration. Responsible for
configuration audits. Supports audits to verify that requirements of all baselines have been met
by the as-built software. Supports the Software Quality Assurance process audits.
Education:
Bachelor's degree from an accredited college or university in
computer science, mathematics, or engineering or a mathematics-intensive discipline, or an
applicable training certificate from an accredited institution.
Experience:
Seven years experience of increasing complexity with data
management or configuration management in the field of software development or
communications engineering. Has experience with current and emerging technologies.
|
| Database Analyst/ Programmer (Intermediate) |
|
General Summary:
Designs, implements, and maintains moderately complex databases. Includes maintenance of
database dictionaries and integration of systems through database design. Works on most
phases of database administration.
Education:
Bachelor’s degree from an accredited college or university with
a curriculum or major field of study which provides substantial knowledge useful in managing
large, complex AIS projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or a mathematicsintensive
discipline or an applicable training certificate from an accredited training institution.
Experience:
Two years of increasingly complex and progressive experience in
performing systems analysis, development, and implementation of business, mathematical, or
scientific settings using a variety of information technology resources. Has experience with
current technologies and, where required for the task, emerging technologies.
|
| Database Analyst/Programmer (Senior) |
|
General Summary:
Designs, implements and maintains complex databases. Includes maintenance of database
dictionaries, overall monitoring of standards and procedures, and integration of systems
through database design. Works at the highest level of all phases of database management.
Education:
Bachelor’s degree from an accredited college or university with
a curriculum or major field of study which provides substantial knowledge useful in managing
large, complex AIS projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or a mathematicsintensive
discipline, or an applicable training certificate from an accredited training institution.
Experience:
Five years of increasingly complex and progressive experience in
performing systems analysis, development, and implementation of business, mathematical, or
scientific settings using a variety of information technology resources. Has experience with
current technologies and, where required for the task, emerging technologies.
|
| Database Manager/Administrator |
|
General Summary:
Performs one or more of the following tasks in support of computer database administration:
architects, designs, oversee the development of, or administers computerized databases, installs
the applicable databases onto the appropriate computer operating systems, creates databases,
configure databases (for a data warehousing application), use import utilities to install
databases. Includes creation of Indexes, Clusters, Snapshots, Views, and other database
objects, as well as, management of Rollback Segments, Data File Size, and all the other aspects
related to the performance tuning of databases.
Write code for update queries, update data
dictionaries as new fields are added to the database, and maintain a data correction log. Create
and maintain data correction logs that identify the date the correction that was performed,
tables and fields effected, submission effected, error code effected, and other pertinent
metadata. Expand and update the data dictionary for the database and any related applications.
May, assign personnel to various projects and directs their activities; reviews and evaluates
their work and prepares performance reports.
Confers with and advises subordinates on
administrative policies and procedures, technical problems, priorities and methods. Consults
with and advises users of the various databases. Projects long-range requirements for database
administration and design in conjunction with other managers in the information systems
function. Prepares activity and progress reports regarding the database management section.
Education:
Bachelor’s degree from an accredited college or university with
a curriculum or major field of study which provides substantial knowledge useful in managing
large, complex AIS projects, is closely related to the work to be automated, and/or in a
computer science, information system, a physical science, engineering or a mathematicsintensive
discipline or an applicable training certificate from an accredited training institution.
Experience:
Seven years of increasingly complex and progressive experience
in performing systems analysis, development, and implementation of business, mathematical,
or scientific settings using a variety of information technology resources. Has experience with
current technologies and, where required for the task, emerging technologies.
|
| Documentation Specialist |
|
General Summary:
Responsible for preparing and/or maintaining systems, programming and operations
documentation, procedures and methods, including user reference manuals. Maintains a
current internal documentation library. Provides or coordinates documentation services as
required. Ensures accuracy of technical documentation. Knowledge and basic understanding
of all aspects of proofreading, including grammar and spelling. Able to work independently at
the highest level of all phases of documentation. Composes and finalizes IT documentation,
including specifications and user manuals, in the style and format required by the task.
Education:
High school graduate or equivalent.
Experience:
Two years of experience in technical writing and documentation.
|
| E-Business Manager |
|
General Summary:
Sets direction and guides action plans and priorities of electronic commerce, marketing and
communications. Responsible for intra/extranets, commerce platforms and operational
support. Develops and facilitates organizational models and structure changes needed to
meet the evolving electronic business strategies. Establishes and implements enterprisewide
business systems. Directs technical strategy, design, construction and maintenance of
all marketing commerce and operational systems for platform websites.
Education:
Bachelor's Degree from an accredited college or university in
computer science, mathematics, or engineering or a mathematics-intensive discipline, or an
applicable training certificate from an accredited institution
Experience:
Five years of intensive and progressive experience in a
computer-related field including development and design of software systems and WEB
development.
|
| Electronic Input Operator |
|
General Summary:
Operates data entry devices in recording a variety of data; verifies data entered. Performs
routine data preparation and distribution.
Education:
High school graduate or equivalent.
Experience:
One year of electronic input and verification experience utilizing
various input devices.
|
| Electronic Input Operator (Lead) |
|
General Summary:
Has full technical knowledge of data entry devices. May instruct, direct and check the work of
other electronic input operators. Assists in scheduling data entry functions. Operates data
entry devices in recording a variety of data; verifies data entered. Performs routine data
preparation and distribution.
Education:
High school graduate or equivalent.
Experience:
Three years experience in electronic input and verification via
various input devices. Includes one year of experience supervising if assigned as task or
functional lead. Capable of allocating work to operators to maximize output.
|
| Engineering Subject Matter Specialist |
|
General Summary:
Provides technical knowledge and analysis of highly specialized applications and operational
environment, high-level functional systems analysis, design, integration, documentation, and
implementation advice on exceptionally complex problems, which require high-level
knowledge of the subject matter for effective implementation. Participates as needed in all
phases of software development with emphasis on the planning, analysis, modeling,
simulation, testing, integration, documentation and presentation phases.
Applies principles,
methods and knowledge of the functional area of expertise to specific task order requirements,
advanced mathematical principles and methods to exceptionally difficult and narrowly defined
technical problems in engineering and mathematical applications to arrive at automated
solutions.
Designs and prepares technical reports, data bases, studies, and related
documentation, makes charts and graphs to record results. Prepares and delivers presentations
and briefings as required by the task order. Technical support includes technical advice on
security requirements for highly specialized IT applications, technical report preparation or
other services as required by the task order.
Education:
Bachelor’s degree from an accredited college or university in
engineering or a mathematics-intensive discipline which provides substantial knowledge useful
in managing large, complex projects, is closely related to the work to be automated, or is a
task-related engineering discipline
Experience:
Five years of intensive and progressive experience in the
individual’s field of study and specialization.
Functional Areas:
Specific functional areas in which subject matter expertise is required
include, but are not limited to, the following:
Functional Areas
| Engineering: |
Aeronautics, Aerospace, Astrophysics,
Bio-Medical, Electronics, Environmental,
Human, Hydrology, Manufacturing,
Nuclear, Petroleum, Weapon,
Software,
Operations Research,
Systems,
Logistics,
Supply Chain
Management, and
Smart Card Technologies |
| Mathematics: |
Operations Research, Physical, Statistical,
Theoretical, and Modeling |
|
| ERP Analyst/Modeler |
|
General Summary:
Performs business and technical analyst functions and/or modeling to support the delivery of
technical and business solutions based on enterprise applications (ERP products based). Duties
include one or more of the following: workshop facilitation, business process data validation,
enterprise application (ERP product) testing from a functional business area perspective,
program development, unit testing of the application code (ERP product) from a technical
perspective, work group/work session participation, delivery of technical and business
solutions, independently develops enterprise-based programs of medium to high complexity,
utilizes functional area expertise to create data base models and to assess the operational and
functional date baseline.
Works with senior managers to provide industry vision and strategic direction with regard to
their data enterprise, provides input for systems development and data base, administration
groups from a data point of view, performs business and technical designer functions,
including making contributions to both the business and technical architecture components of
the enterprise solution, supporting industry/functional area/business process specialists and
experts, supporting architecture/product/technology specialists and experts, reviews/assesses
enterprise solution products for accuracy and consistency.
Efforts include: the development, integration and deployment of enterprise solutions, enterprise
applications programming, workshops, documentation, training and user support. Efforts can
produce business solution models, data requirements plans, technical work products, unittested
code, instructional courseware, data structures, user interfaces, documentation and
enhanced logical processes that will effectively utilize enterprise applications.
Activities related to the enterprise resource planning and management processes, including but
not limited to: knowledge management, investment analysis, data warehousing, e-commerce,
return on investment analysis, human resource analysis, material management and logistics,
supply chain management, procurement, ordering, manufacturing, decision support,
information dissemination, planning to encompass the strategy, architecture and methodology
for an enterprise modernization effort; selection, implementation and measure of packaged
solutions for enterprise modernization; complete integration of applications with target data
and defined processes.
Education:
Bachelor’s degree from an accredited college or university in
computer science, information systems, engineering, scientific or a mathematics-intensive
discipline.
Experience:
Four years of general IT experience, including formal training and
1 years experience in BPR methods, plus training and 1 year experience in data bases such as
ORACLE, M204, SYBASE, INFORMIX, DB2, etc..
|
| Executive Project Manager |
|
General Summary:
Responsible for and leads team on large complex projects Translates customer requirements
into formal agreements and plans to culminate in customer acceptance or results. Possesses
expert knowledge of business processes. Responsible for performance, cost, scope, schedule,
quality, and appropriate business measurements for their project, according to their project
charter. Has extensive professional knowledge of market
segment/industry/technology/discipline trends. Works with client to identify business
requirements and develops the proposal.
Subsequently leads a team in the initiating, planning,
controlling, executing, and closing tasks of a project (or segment of a project) to produce the
solution deliverable. Execute a wide range of process activities beginning with the request for
proposal through development, test, and final delivery. Anticipates future customer, industry,
and business trends. Applies this understanding to complex problems to meet project
objectives. As appropriate, challenges the validity of given procedures and processes with a
view toward enhancement or improvement.
Analyzes information and situations and
implements actions independently and or through the management team, to ensure project
objectives are met. Analyzes new and complex project related problems and creates innovative
solutions involving finance, scheduling, technology, methodology, tools and solution
components. Possesses significant breadth of knowledge in business matters, finance,
planning, and forecasting and personnel order to manage team staff and business matters.
Education:
Bachelor’s degree from an accredited college or university which
provides substantial knowledge of the information sciences.
Experience:
Eleven years of intensive and progressive experience
demonstrating the required proficiency levels related to task Education may be substituted with
15 years of intensive and progressive experience demonstrating the required proficiency levels
related to task.
|
| Geographic Information Systems Analyst/Programmer |
|
General Summary:
This position is responsible for providing application programming and development
support on networks and/or PC's. Specific duties include, but are not limited to, coding and
designing new and/or modifying programs; modifying scripts as required; controlling
system testing: debugging, reviewing and approving output; preparing user, operation and
program documentation based upon established policies; regularly providing guidance and
training to less experienced programmer analysts and working with users to ensure needs
are met.
Responsibilities include, but are not limited to: 3D modeling, slope, volume, area, hills
hade analysis, raster rectification & registration, spatial modeling, 3D movie flyby’s,
surface modeling, Image analysis, cartography, demographic modeling, travel time and
cost analysis, route analysis, training, creation of FGDC metadata, operating and
C-97maintenance of GPS unit.
Creation of geospatial data, general surveying using an EDM
and GPS device, operation of the GPS unit, recording and mapping of the GPS data,
creation of and maintaining the GIS databases, creation thematic mapping with various
software applications such as, but not limited to: ArcIMS for various interactive mapping
themes. Software used to accomplish these tasks may be any of the following:
ArcView(ESRI), ArcInfo, ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML
editor, Adobe PhotoShop, Adobe Acrobat & PDF Writer, and numerous other programs
running on a clients Intra/Extranet servers.
Education:
Bachelor's Degree from an accredited college or university in GIS, Geography,
Earth Sciences, Urban and Regional Planning or an applicable training certificate from an
accredited institution with 5 yrs experience.
Experience:
One year of intensive and progressive experience in a field requiring
extensive use of GIS and related tools.
|
| Geographic Information Systems Analyst/Programmer (Senior) |
|
General Summary:
This position is responsible for providing complex application programming and
development support on networks and/or PC's. Specific duties include, but are not limited
to, coding and designing new and/or modifying programs; modifying scripts as required;
controlling system testing: debugging, reviewing and approving output; preparing user,
operation and program documentation based upon established policies; regularly providing
guidance and training to less experienced programmer analysts and working with users to
ensure needs are met.
Responsibilities include, but are not limited to: 3D modeling, slope, volume, area, hills
hade analysis, raster rectification & registration, spatial modeling, 3D movie flyby’s,
surface modeling, Image analysis, cartography, demographic modeling, travel time and
cost analysis, route analysis, training, creation of FGDC metadata, operating and
maintenance of GPS unit.
Creation of geospatial data, general surveying using an EDM
and GPS device, operation of the GPS unit, recording and mapping of the GPS data,
creation of and maintaining the GIS databases, creation of thematic mapping with various
software applications such as, but not limited to: ArcIMS for various interactive mapping
themes. Software used to accomplish these tasks may be any of the following:
ArcView(ESRI), ArcInfo, ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML
editor, Adobe PhotoShop, Adobe Acrobat & PDF Writer, and numerous other programs
running on a clients Intra/Extranet servers.
Education:
Bachelor's Degree from an accredited college or university in GIS, Geography,
Earth Sciences, Urban and Regional Planning or an applicable training certificate from an
accredited institution with 5 yrs experience.
Experience:
Three years of intensive and progressive experience in a field requiring
extensive use of GIS and related tools.
|
| Geographic Information Systems Manager |
|
General Summary:
Responsibilities include, but are not limited to; the coordination of GIS projects, the
installation and configuration of all software that is GIS related, building, and maintaining
a GIS system, and the installing, building, and maintaining of a corporate-wide Intranet site
to disseminate GIS maps. Create and design interactive web pages using any of the
following software: ArcIMS for various interactive mapping themes, Arcview(ESRI),
ArcIMS(ESRI), AutoCAD 2000NT, Dreamweaver HTML editor, Adobe Photoshop,
Adobe Acrobat & PDF Writer, and numerous other programs running on a clients
Intra/Extranet servers.
Additional responsibilities include: providing any combination of GPS and GIS services to
create original mapping, format conversion, infrastructure analysis and facilities
management services, database management and report preparation for various customers.
Projects require a multitude of applications for a variety of disciplines including
construction services, utility inventory and modeling, land use analysis, point source
pollution identification, hydrographic and hydrologic profiling, digital orthophoto imagery
preparation, planimetric mapping services and training.
Interface with the data management team, understand end user needs and objectives,
optimize workflow, research and keep abreast of all available and applicable data,
technology and standards for geographic information systems (GIS) output, as well as,
integrating internal and external resources (staff, hardware/software, support services)
necessary to meet project objectives. If appropriate, provide requested data to end users via
a database "front end", Internet GIS or other end user interface for GIS applications. Take
queries from team members, create projects and print maps and reports. Perform a vast
array of spatial and tabular queries using the available tools in the GIS software. Import
and export any spatial and/or tabular data with the GIS software. Identify, categorize and
update major GIS coverage.
Manipulate and edit in GIS Map software. Prioritizes GIS
projects for the GIS team. Perform programming in appropriate languages. Coordinates
with Database Administrator to integrate collected data (tabular, spatial and otherwise) into
a comprehensive database. Helps coordinate field data collection, accuracy,
hardware/software, (GPS, field computers, etc.) and the data flow processes involved.
Education:
Master’s degree from an accredited college or university in GIS, Geography,
Earth Sciences, Urban and Regional Planning or a Bachelor’s degree and 10 yrs
experience.
Experience:
Six years of intensive and progressive experience in a field requiring
extensive use of GIS and related tools.
|
| Graphics Specialist |
|
General Summary:
Responsible for graphics design and use, operation and setup of computer graphic systems.
Executes graphic projects and assists in coordination of all graphic production scheduling;
coordinates production support with outside vendors, as needed. Ensures that graphic projects
are completed on time, within budget and to user’s satisfaction. Interfaces with users to
determine scope of project and best graphic medium. Works on complex projects
C-26 independently and has thorough knowledge of graphics systems and graphics application
packages including: desk top publishing, CAD, GIS, design packages, HTML, multimedia and
other graphics applications. Trains other personnel in proper use of computer graphic
equipment. Troubleshoots computer equipment problems and performs minor preventive
maintenance.
Education:
High school graduate or equivalent.
Experience:
Three years of specialized experience in the preparation of formal
drawings, diagrams, and illustrations using computer based graphics packages or desktop
publishing software, or one year of specialized experience and a training certificate from an
accredited training institution or 900 hours of relevant technical training.
|
| Graphics Specialist (Intermediate) |
|
General Summary:
Responsible for graphics design and use, operation and setup of computer graphic systems.
Executes graphic projects and assists in coordination of all graphic production scheduling;
coordinates production support with outside vendors, as needed. Ensures that graphic projects
are completed on time, within budget and to user’s satisfaction. Interfaces with users to
determine scope of project and best graphic medium. Works on complex projects
independently and has thorough knowledge of graphics systems and graphics application
packages including: desk top publishing, CAD, GIS, design packages, HTML, multimedia and
other graphics applications. Trains other personnel in proper use of computer graphic
equipment. Troubleshoots computer equipment problems and performs minor preventive
maintenance.
Education:
High school graduate or equivalent.
Experience:
Five years of specialized experience in the preparation of formal
drawings, diagrams, and illustrations using computer based graphics packages or desktop
publishing software.
|
| Graphics Specialist (Senior) |
|
General Summary:
Responsible for graphics design and use, operation and setup of computer graphic systems.
Executes graphic projects and assists in coordination of all graphic production scheduling;
coordinates production support with outside vendors, as needed. Ensures that graphic projects
are completed on time, within budget and to user’s satisfaction. Interfaces with users to
determine scope of project and best graphic medium. Works on complex projects
independently and has thorough knowledge of graphics systems and graphics application
packages including: desk top publishing, CAD, GIS, design packages, HTML, multimedia and
other graphics applications. Trains other personnel in proper use of computer graphic
C-27
equipment. Troubleshoots computer equipment problems and performs minor preventive
maintenance.
Education:
Bachelor’s degree from an accredited college and four years
experience.
Experience:
Three years of specialized experience in the preparation of formal
drawings, diagrams, and illustrations using computer based graphics packages or desktop
publishing software.
|
| Hardware Engineer (Associate) |
|
General Summary:
Provides functional and empirical analysis related to the design, development, and
implementation of hardware for products including, but not limited to, the circuit design of
components, development of structure specifications of a personal computer, and the design of
a computer display unit. Participates in the development of test strategies, devices, and
systems. Knows and uses well the fundamental concepts, practices, and procedures of a
particular field of specialization. Under supervision, performs work that is varied and that may
be somewhat difficult in character, but usually involves limited responsibility.
Education:
Bachelor’s degree from an accredited college or university in
computer science, mathematics, or engineering or a mathematics-intensive discipline, or an
applicable training certificate from an accredited institution.
Experience:
Two years of intensive and progressive experience in a computer
related field including development and design of hardware and communications systems.
|
| Hardware Engineer (Intermediate) |
|
General Summary:
Provides functional and empirical analysis related to the design, development, and
implementation of hardware for products including, but not limited to, the circuit design of
components, development of structure specifications of a personal computer, and the design of
a computer display unit. Participates in the development of test strategies, devices, and
systems. Possesses and applies a comprehensive knowledge of a particular field of
specialization to the completion of complex assignments. Under general supervision, plans,
conducts and supervises assignments. Reviews progress and evaluates results. Recommends
changes in procedures. Plans and assigns personnel for given projects or tasks.
Education:
Bachelor’s degree from an accredited college or university in
computer science, mathematics, or engineering or a mathematics-intensive discipline, or an
applicable training certificate from an accredited institution.
Experience:
Five years of intensive and progressive experience in a computer
related field including development and design of complex hardware and communications
systems.
|
| Hardware Engineer (Senior) |
|
General Summary:
Provides functional and empirical analysis related to the design, development, and
implementation of hardware for products including, but not limited to, the circuit design of
components, development of structure specifications of a personal computer, and the design of
a computer display unit. Participates in the development of test strategies, devices, and
systems. Possesses and applies a comprehensive knowledge of a particular field of
specialization to the completion of significant assignments. Plans and conducts assignments,
generally involving the larger and more important projects or more than one project. Evaluates
progress and results and recommends major changes in procedures. May lead or direct
projects.
Education:
Bachelor’s degree from an accredited college or university in
computer science, mathematics, or engineering or a mathematics-intensive discipline, or an
applicable training certificate from an accredited institution.
Experience:
Ten years of intensive and progressive experience in a computer
related field including development and design of complex hardware and communications
systems.
|
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