Skill Levels: Descriptions of Skill Levels I - Q

General Summary:
Analyzes complex information assurance requirements based on direct interface with customers, supports the design, development and integration of software-based solutions. Software applications to include cryptographic solutions that provide and/or enhance the security of individual platforms, systems or networks. Supports the development and enhancement of user interfaces to existing information assurance software. Designs test scenarios, exercises and simulations and supports testing of new and enhanced software products.

Education:
Bachelor’s degree from an accredited college or university in Electrical, Electronic or Computer Engineering, Computer Science or a related field.

Experience:
Two years of experience in software engineering including demonstrated experience in designing, developing/programming information assurancerelated software.

General Summary:
Analyzes complex information assurance requirements based on direct interface with customers, supports the design, development and integration of software-based solutions. Software applications to include cryptographic solutions that provide and/or enhance the security of individual platforms, systems or networks. Supports the development and enhancement of user interfaces to existing information assurance software. Designs test scenarios, exercises and simulations and supports testing of new and enhanced software products. Provides work direction and guidance to other personnel; ensures accuracy of the work of other personnel, operates under deadlines, able to work on multiple tasks.

Education:
Bachelor’s degree from an accredited college or university in Electrical, Electronic or Computer Engineering, Computer Science or a related field.

Experience:
Five years of experience in software engineering including demonstrated experience in designing, developing/programming information assurancerelated software. Experience in designing and developing software systems is required.

General Summary:
Analyzes complex information assurance requirements based on direct interface with customers, supports the design, development and integration of software-based solutions. Software applications to include cryptographic solutions that provide and/or enhance the security of individual platforms, systems or networks. Supports the development and enhancement of user interfaces to existing information assurance software. Designs test scenarios, exercises and simulations and supports testing of new and enhanced software products. Provides work direction and guidance to other personnel; ensures accuracy of the work of other personnel, operates under deadlines, able to work on multiple tasks.

Education:
Bachelor’s degree from an accredited college or university in Electrical, Electronic or Computer Engineering, Computer Science or a related field.

Experience:
Seven years, experience in software engineering including demonstrated experience in designing, developing/programming information assurancerelated software. Experience in designing and developing large software systems is required.

General Summary:
Establishes and satisfies complex system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Provides leadership and guidance in the development, design and application of solutions implemented by more junior staff members. Coordinates with senior representatives within the customer organizations to establish and define programs, resources and risks. Applies expertise to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Examples could include classified intelligence, access control, biometrics, intrusion detection, and command and control-related networks, and smart card technologies.

Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines.

Education:
Master’s degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical disciplines. Requires an expert understanding of security policy advocated by the U.S. Government.

Experience:
This position requires 15 years of substantial experience in development and implementation of information assurance technology programs and policy.

General Summary:
Establishes and satisfies system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Provides leadership and guidance in the development, design and application of solutions implemented by more junior staff members. May have management responsibilities when assigned. Coordinates with senior representatives within the customer organizations to address program goals, milestones, resources and risks. Applies expertise to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Examples could include classified intelligence, access control, biometrics, intrusion detection, and command and controlrelated networks, and smart card technologies.

Education:
Master’s degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical disciplines. Requires an expert understanding of security policy advocated by the U.S. Government.

Experience:
This position requires 10 years of substantial experience in development and implementation of information assurance technology programs and policy.

General Summary:
Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development life cycle.

Education:
Bachelor's degree from an accredited college or university in Electrical Engineering, Computer Science, or a related field.

Experience:
This position requires a minimum of five years of substantial experience in the design and development of SECURE command/control/communications and intelligence (C31) and/or SECURE command/control/communications/computer and intelligence (C41) systems or experience in providing information system security support for such systems. General experience includes information system requirements analysis, system design, implementation, and testing.

General Summary:
Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development life cycle.

Education:
Bachelor's degree from an accredited college or university in Electrical Engineering, Computer Science, or a related field.

Experience:
This position requires a minimum of seven years of substantial experience in the design and development of SECURE command/control/ communications and intelligence (C31) and/or SECURE command/control/ communications/computer and intelligence (C41) systems or experience in providing information system security support for such systems. General experience includes information system requirements analysis, system design, implementation, and testing.

General Summary:
Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Supports the integration of information assurance solutions and technologies into networks with particular attention to protocols, interfaces, and system design. Analyzes and defines security requirements for local and wide area networks. Designs, develops, engineers, and implements solutions that meet network security requirements.

Supports vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Configures testbeds and conducts testing, records and analyzes results, and provides recommendations for improvements for the products/systems under test. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in computer security. Supports risk analyses of computer systems and applications during all phases of the system development life cycle. Applies principles, methods, and knowledge of security to specific areas task order requirements. Test developed systems at each point of entry for ease of unregulated entry; systems resources denial; system information corruption; unlawful use of system resources; vulnerability to electronic disruption.

Education:
Bachelor’s degree from an accredited college or university in electrical, electronic or computer engineering; computer science; or a related field.

Experience:
This position requires a minimum of two years of substantial experience in system security analysis and implementation; design assurance or testing for information assurance products and systems; integration or testing for information assurance products and systems.

General Summary:
Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Supports the integration of information assurance solutions and technologies into networks with particular attention to protocols, interfaces, and system design. Analyzes and defines security requirements for local and wide area networks. Designs, develops, engineers, and implements solutions that meet network security requirements.

Responsible for integration and implementation of the network security solution. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Configures testbeds and conducts testing, records and analyzes results, and provides recommendations for improvements for the products/systems under test. Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements.

Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development life cycle. Applies principles, methods, and knowledge of security to specific areas task order requirements. Test developed systems at each point of entry for ease of unregulated entry; systems resources denial; system information corruption; unlawful use of system resources; vulnerability to electronic disruption.

Education:
Bachelor’s degree from an accredited college or university in electrical, electronic or computer engineering, computer science, or a related field.

Experience:
This position requires a minimum of five years of substantial experience system security analysis and implementation; design assurance or testing for information assurance products and systems; integration or testing for information assurance products and systems.

General Summary:
Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Supports the integration of information assurance solutions and technologies into networks with particular attention to protocols, interfaces, and system design. Analyzes and defines security requirements for local and wide area networks. Designs, develops, engineers, and implements solutions that meet network security requirements.

Responsible for integration and implementation of the network security solution. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Configures testbeds and conducts testing, records and analyzes results, and provides recommendations for improvements for the products/systems under test. Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements.

Responsible for integration and implementation of the computer system security solution. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in computer security. Performs risk analyses of computer systems and applications during all phases of the system development life cycle. Applies principles, methods, and knowledge of security to specific areas task order requirements. Test developed systems at each point of entry for ease of unregulated entry; systems resources denial; system information corruption; unlawful use of system resources; vulnerability to electronic disruption.

Education:
Bachelor’s degree from an accredited college or university in electrical, electronic or computer engineering, computer science, or a related field.

Experience:
This position requires a minimum of seven years of substantial experience in system security analysis and implementation; design assurance or testing for information assurance products and systems; integration or testing for information assurance products and systems. Experience in heterogeneous computer networking technology and work in protocol and/or interface standards specification is recommended.

General Summary:
Provides customer support in solving low-level information assurance-related technical problems. Conducts systems security analysis and implementation, testing, configuration management, and testing of information assurance products and techniques. Solutions are based on a firm understanding of government/industry policy, practices, procedures, customer requirements, and emerging security technologies and future trends in support of information system and network security.

Education:
Bachelor’s degree from an accredited college or university in electrical, electronic or computer engineering, computer science, or a related field.

Experience:
This position requires a minimum of two years task related experience.

General Summary:
Provides customer support in solving phases of complex Information assurance-related technical problems. Reviews and recommends information assurance solutions to customer problems based on an understanding of products/systems test results. Conducts systems security analysis and implementation, system engineering, electrical design, design assurance, testing, software engineering, program design, configuration management, integration and testing of information assurance products and techniques. Solutions are based on a firm understanding of government/industry policy, practices, procedures, customer requirements, and emerging security technologies and future trends in support of information system and network security.

Provides work direction and guidance to other personnel; ensures accuracy of the work of other personnel, operates under deadlines and able to work on multiple tasks.

Education:
Bachelor’s degree from an accredited college or university in electrical, electronic or computer engineering, computer science, or a related field.

Experience:
This position requires a minimum of five years task related experience.

General Summary:
technical problems. Reviews and recommends information assurance solutions to customer problems based on an understanding of products/systems test results. Conducts systems security analysis and implementation, system engineering, electrical design, design assurance, testing, software engineering, program design, configuration management, integration and testing of information assurance products and techniques. Solutions are based on a firm understanding of government/industry policy, practices, procedures, customer requirements, and emerging security technologies and future trends in support of information system and network security. Insures that information assurance solutions are fully compatible with or engineered into the customer’s network design.

Provides work direction and guidance to other personnel; ensures accuracy of the work of other personnel, operates under deadlines and able to work on multiple tasks.

Education:
Bachelor’s degree from an accredited college or university in electrical, electronic or computer engineering; computer science; or a related field.

Experience:
This position requires a minimum of seven years’ experience.

General Summary:
Under general direction of Information Center Manager, may support unlimited end user groups. Works with users to solve problems with available technology including: hardware, software and peripherals. Studies and analyzes system needs, trains users on software and hardware, handles troubleshooting and provides quality assurance review of user systems. Acts as project manager, typically performs time estimates and regularly review status of projects. May have specialization in particular software that would be utilized in an end user environment. Keeps abreast of technological developments and may install new hardware and software for user groups.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering or a mathematicsintensive discipline, or an applicable training certificate from an accredited training institution.

Experience:
Two years of increasingly complex task related experience

General Summary:
Responsible for all information center related activities. Surveys market for new user-friendly software products, selects products and coordinated installation and implementation. Prepares procedures for documentation and training on these products for users. Surveys market for personal computers, mini computers and decision support systems to review applicability to the organization.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering or a mathematics - intensive discipline, or an applicable training certificate from an accredited training institution.

Experience:
Five years of increasingly complex task related experience.

General Summary:
Under general direction, advises and assists users in problem-solving activities using information center tools. Assists in the selection and installation of information center tools. Evaluates new and existing software products. Competent to work at the highest technical level of all phases of information center activities. Typically reports to Information Center Manager.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in managing large, complex AIS projects, is closely related to the work to be automated, and/or is a computer science, information system, a physical science, engineering or a mathematicsintensive discipline, or an applicable training certificate from an accredited training institution.

Experience:
No task related experience required.

General Summary:
Interface regularly with the responsible contractor task leads and the client representative as required. Works with contractor task personnel and clients to identify technical requirements and/or develop specification for procurement. Analyses IT Hardware/Software or systems for compliance with specification and best value for the government. Prepares orders for IT commodities and products, supplies, materials, and services. Processes delivery and purchase orders through contractor accounting systems. Knowledge of applicable Federal Acquisition Regulations (FAR), Defense Acquisition Regulations (DFAR) and General Services Administration acquisition policies and procedures. Supports preparation of documentation for vendor competition when required.

Participates in the evaluation of vendor proposals. Interfaces with vendors to ensure application by vendors of applicable discounts. Provides customer support in tracking acquisitions. Ensures products delivered meet technical specifications are in the correct quantity, and at the most favorable prices. Supports preparation of detailed competitive analysis for purchases over $2,500. Documents and retains Individual Purchase Order files.

Education:
Associate degree or two years experience.

Experience:
Increasingly complex and progressive experience in acquisition and procurement. Working knowledge of Federal acquisition laws, regulations, policies, and procedures, including involvement in a major acquisition effort. Basic understanding of information technology hardware, software, and network devices.

General Summary:
Interface regularly with the responsible contractor task leads and the client representative as required. Works with contractor task personnel and clients to identify technical requirements and/or develop specification for procurement. Analyses IT Hardware/Software or systems for compliance with specification and best value for the government. Prepares orders for IT commodities and products, supplies, materials, and services. Processes delivery and purchase orders through contractor accounting systems. Responsible for complying with all applicable Federal Acquisition Regulations (FAR), Defense Acquisition Regulations (DFAR) and General Services Administration acquisition policies and procedures.

Prepares documentation for vendor competition when required. Leads evaluation of vendor proposals and recommends award. Interfaces with vendors to ensure application by vendors of applicable discounts. Provides customer support in tracking acquisitions. Responsible for ensuring products delivered meet technical specifications are in the correct quantity, and at the most favorable prices. Prepares detailed competitive analysis for purchases over $2,500. Formally document and retain Individual Purchase Order files.

Education:
Bachelor’s degree from an accredited college or university or five years experience.

Experience:
Increasingly complex and progressive experience in acquisition and procurement. Working knowledge of Federal acquisition laws, regulations, policies, and procedures, including involvement in a major acquisition effort. Understanding of information technology hardware, software, and network devices.

General Summary:
Under immediate direction of the Help Desk Manager or senior help desk personnel, respond to and diagnoses problems through discussion with users. Includes problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to a second-level support, senior coordinator or supervisor. May involve use of problem management database and help desk systems.

Education:
High school graduate or equivalent.

Experience:
One year of task related experience.

General Summary:
Responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation and follow-up steps. Requires experience and understanding of MIS environment. Is able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor. Typically involves us of problem management database and help desk system. May provide guidance/training for less experienced personnel.

Education:
High school graduate or equivalent.

Experience:
Three years task related experience.

General Summary:
that are part of information assurance projects, such as e-commerce and critical infrastructure. Also provides high-level functional systems analysis and implementation advice on exceptionally complex problems, which require extensive knowledge of the subject matter for effective implementation. Applies principles, methods and knowledge of the functional area of expertise to specific task order requirements, advanced business, management and administrative principles and methods to exceptionally difficult technical problems in Government information assurance programs.

Education:
Bachelor’s degree from an accredited college or university, which provides substantial knowledge useful in managing large, complex IT projects, or is closely related to the work to be automated.

Experience:
Five years of progressive experience in the individual’s field of study and specialization.

General Summary:
Provides technical knowledge and analysis of highly specialized business environments that are part of information assurance projects, such as e-commerce and critical infrastructure. Also provides high-level functional systems analysis and implementation advice on complex problems, which require extensive knowledge of the subject matter for effective implementation. Applies principles, methods and knowledge of the functional area of expertise to specific task order requirements, advanced business, management and administrative principles and methods to exceptionally difficult technical problems in Government information assurance programs.

Education:
Bachelor’s degree from an accredited college or university, which provides substantial knowledge useful in managing large, complex, IT projects, or is closely related to the work to be automated.

Experience:
Seven years of substantial experience in the individual’s field of study and specialization.

General Summary:
Coordinates the preparation, review and consolidation of client information systems, budgets, acquisitions and business plans. Ensures adherence to budgets and business plans through periodic review of financial reports and capital appropriation requests. Provides assistance for proposing, implementing and enforcing policies, standards and methodologies. Provides assistance for coordinating contract administration. Provides assistance for information systems security. Develops or oversees preparation of studies, reports, and acquisition documents.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline or major field of study which either provided substantial knowledge useful in managing large, complex AIS projects or is closely related to the work as described and required by the task.

Experience:
Ten years of progressive and intensive experience managing, with at least two years of relevant experience in a position with duties commensurate to those defined in the task order requirement. Or five years of specialized experience in a position with duties commensurate to those defined in the task order requirement. Working knowledge of Federal acquisition laws, regulations, policies and procedures, including substantial involvement in a major acquisition effort.

General Summary:
Develops, implements, and maintains training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behaviorbased assessment and performance, and team and unit assessment and measurement, and distance learning.

Utilizes various iterative process-improvement and best methodologies in applied psychology, psychometrics, educational measurement, and other related disciplines. Develops and maintains knowledge bases, conduct applied and advanced research methodologies, develop tests, surveys, training materials, data collection measures, statistical and other analysis, and identify, conceptualize and secure new research and development areas.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge relevant to the task order.

Experience:
Two years intensive or progressive experience in the individual’s field of study or specialization. Master’s degree may be substituted for experience requirement.

General Summary:
tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behaviorbased assessment and performance, and team and unit assessment and measurement, and distance learning.

Education:
Master’s degree from an accredited college or university with a curriculum or major field of study, which provides substantial knowledge relevant to the task order.

Experience:
Five years intensive or progressive experience in the individual’s field of study or specialization.

General Summary:
Leads the design of knowledge management systems; formulates and defines system scope and objectives. Assists clients in defining knowledge content, organization, and key words. Prepares detailed specifications for knowledge management programs to include process definition for knowledge capture and management. Has full technical knowledge and responsibility for all phases of knowledge management applications and analyses. Manages the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization's on-line knowledge management screens. Works with organization web designers, data managers and programmers to support and implement the organization's knowledge management program. Requires an understanding of knowledge management principles, procedures and processes. Duties also include instructing, directing and checking the work of knowledge management specialists. Responsible for directing and monitoring the work of the organization's knowledge management team.

Education:
Bachelor's degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in business management, computer science, information system, or an engineering related discipline.

Experience:
This position requires a minimum of six years experience, of which at least two years must be specialized. Specialized experience includes an understanding of knowledge management principles, procedures processes and applications. General experience includes information systems and/or applications development and other work in the client/server field, or related fields. Possesses excellent oral and written communication skills and a positive customer service attitude.

1. With a Master’s degree (in the fields described above): four years general experience of which at least two years must be specialized experience is required.
2. With eight years general experience of which at least two years is specialized, a degree is not required.

General Summary:
Supports the organizational Knowledge Management Lead to formulate and define system scope and objectives for knowledge management projects. Assists clients in defining knowledge content, organization, and key words. Prepares detailed specifications for knowledge management programs to include process definition for knowledge capture and management. Has technical knowledge and responsibility for knowledge management applications and analyses. Oversees the design of knowledge management user interface features, site animation, and special knowledge management features including enhancing the look and feel of the organization’s on-line knowledge management screens. Works with organization web designers, data managers and programmers to support and implement the organization’s knowledge management program. Requires an understanding of knowledge management principles, procedures and processes. Responsible for supporting the work of the organization’s knowledge management team.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in business management, computer science, information system, or an engineering related discipline.

Experience:
This position requires a minimum of three years experience, of which at least one year must be specialized. Specialized experience includes an understanding of knowledge management principles and procedures, Web design, and/or Web-based applications. General experience includes information systems and/or applications development and other work in the client/server field, or related fields. Possesses excellent oral and written communication skills and a positive customer service attitude.

1. With a Masters degree (in the fields described above): two years general experience of which at least one year must be specialized experience is required.
2. With six years general experience of which at least one year is specialized, a degree is not required.

General Summary:
Prepares logistics support documentation and source data, such as logistics operational management/user documents, integrated logistics support plans, user logistics support C-30 summaries, post-production support plans, and logistics implementation plans. Implements logistics plans, databases, and support files to support the fielding of new complex information systems or major modifications. Applies logistics principles and methods to specialized logistics solutions. Performs logistics database management functions. Performs logistics inventories and related logistics functions. Works independently and leads the implementation of logistics discipline.

Education:
High school graduate or equivalent and applicable functional area certification or two years undergraduate education.

Experience:
This position requires a minimum of three years experience, of which at least one year must be specialized. Experience in various logistics support functions and their automated support systems, involving maintenance planning, personnel planning, training, support equipment, test equipment, technical and logistics data, facilities support, supply support and warehousing. Specialized experience includes knowledge of logistics management principles and procedures, logistics documentation and automated logistics applications. General experience includes general logistics warehousing functions and documentation. Demonstrated ability to communicate well, both orally and in writing.

General Summary:
Expert in modeling and simulation functions or operations such as, but not limited to exercises, plans, coordination, demonstrations, and instruction in the fields such as, but not limited to health, environmental, transportation, law enforcement, and security for military, and civil agencies. Provides supervision and guidance on the proper operation and use of simulation models and exercises. May support live, constructive, or virtual training.

Education:
Bachelor’s Degree from an accredited college or university with a curriculum or major field of study or seven years of related experience.

Experience:
Five years of increasingly complex and progressive experience in subject matter related to simulation models being used.

General Summary:
Tests and analyzes all elements of the network facilities including power, software, security features, communications devices, lines, modems and terminals and for the overall integration of the enterprise network. Responsible for the planning, modeling, simulation, design, installation, maintenance, management and coordination of the network. Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance. Maintains technical currency and studies vendor products to determine those which best meet client needs. Provides guidance and direction for less experienced network support technicians.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline or an applicable technical training certificate from an accredited training institution.

Experience:
Seven years of increasingly complex and progressive experience in computer system/network engineering. Includes two years of specialized experience related to the task.

General Summary:
Tests and analyzes all elements of the network facilities including power, software, security features, communications devices, lines, modems and terminals and for the overall integration of the enterprise network. Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline or an applicable technical training certificate from an accredited training institution.

Experience:
Three years of increasingly complex and progressive experience in computer system/network engineering.

General Summary:
Monitors and responds to complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure appropriate notification during outages or period of degraded system performance. Provides LAN server support. Requires extensive knowledge of PC/LAN communications hardware and software in multi-protocol environment, and network management software. May function as task lead providing guidance and training for less experienced technicians.

Education:
High school graduate or equivalent.

Experience:
Five years of increasingly complex and progressive experience in computer system/network engineering. Includes two years of specialized experience related to the task.

General Summary:
Provides system administration of Network, Web, and/or communication systems, including Local Area Network (LAN) and Wide Area Network (WAN) systems, involving network security. This includes administration of user accounts, passwords, email, chat, and FTP. Requires comprehensive knowledge of the organization’s hardware, software and network components. Maintains servers, creates monitoring reports and logs, and ensures functionality of links. Monitors web site for acceptable performance and user accessibility. Establishes back-ups and monitors site security. Consults with and advises network users. Coordinates network administration and performance requirements with others in the information systems function. Identifies, analyzes and documents long-range requirements and schedules resources related to the enterprise network. Responsible for configuration management and C-49 documentation of network and system topologies and/or web site.

Prepares technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions. Researches applicable standards and requirements documents to assure compliance. Selects or recommends multi-user software that meets common user requirements, integrates (where possible) with existing software. Plans for and provides reasonable responsiveness in terms of system performance. Prepares activity and progress reports regarding the network performance. Administers large e-mail systems.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in administering large, complex networks, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline or an applicable training certificate from an accredited training institution.

Experience:
Seven years of increasingly complex and progressive experience in implementing, administering, performing tests and analyzing all elements of network systems. Has experience with current technologies and, where required for the task, emerging technologies.

General Summary:
Works independently and provides system administration of Network, Web, and/or communications systems, including Local Area Network (LAN), Wide Area Network (WAN) and the organization’s website. This includes administration of user accounts, passwords, email, chat and FTP services. Maintains servers, creates monitoring reports and logs and ensures functionality of links. Monitors website for acceptable performance and user accessibility. Establishes backups and monitors site security. Is responsible for configuration management and documentation of network and system topologies and/or website.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in administering large, complex networks, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline or an applicable training certificate from an accredited training institution.

Experience:
Five years of increasingly complex and progressive experience in implementing, administering, performing tests and analyzing all elements of network systems and/or web sites. Has experience with current technologies and, where required for the task, emerging technologies.

General Summary:
Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment in large scale or multi-shift operations. Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline or an applicable training certificate from an accredited training institution.

Experience:
Five years of increasingly complex and progressive experience in computer system/network management. Includes two years of specialized experience related to the task.

General Summary:
Assists in monitoring and responding to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. Provides LAN server support. Assists with installation of terminals and associated hardware. Requires knowledge of data scopes, patch panels, modems, concentrators, and associated terminals network management and security software. Develops and maintains configurations for workstations, peripherals, and cabling. Provides client assistance support for the installation and set-up of microcomputers. Provides client training in the use of hardware, software, and/or network products. Provides support in hardware, software, and/or network problem identification and resolution. Operates help desk, receiving and responding to requests for assistance. Provides minor hardware maintenance support including, but not limited to; board replacement, cable switching, communications devices, microcomputers, minicomputer and mainframe display terminals, and related peripheral devices; and develops documentation.

Education:
High school graduate or equivalent.

Experience:
One year of experience in computer system/network engineering.

General Summary:
Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques. Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. Assists with installation of terminals and associated hardware. Provides LAN server support. Requires strong knowledge of PC/LAN and Network communications hardware and software, in multi-protocol environment, and network management and security software.

In support of microcomputer applications, analyzes requirements; creates, designs and develops requirements in required media; provides program support; tests, debugs and writes documentation as required. May have responsibilities for providing customer assistance support in setting up microcomputers and/or installing software packages. Provides user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (CRTs, printers) installation/replacement; interfaces with mainframe, CAD/CAM, digitizers, LANs, Networks, provides analysis support for such requirements.

Education:
High school graduate or equivalent.

Experience:
Three years of increasingly complex and progressive experience in computer system/network engineering. Includes one year of specialized experience related to the task.

General Summary:
Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Provides input to policy level discussions regarding standards and budget constraints. Assigns task personnel to projects and directs their activities; reviews and evaluates their work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding information systems operations.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline or major field of study which either provided substantial knowledge useful in managing large complex AIS projects or is closely related to the work as described and required by the task.

Experience:
Ten years of progressive and intensive experience managing with at least two years of relevant experience in a position with duties commensurate to those defined in the task order requirement. Or five years of specialized experience in a position C-22 with duties commensurate to those defined in the task order requirement. Familiarity with Federal acquisition laws, regulations, policies and procedures.

General Summary:
Provides technical knowledge and analysis of information assurance, to include applications; operating systems; Internet and Intranet; physical security e.g. access control and perimeter protection; networks; risk assessment; critical infrastructure continuity and contingency planning; emergency preparedness; security awareness and training. Provides analysis of existing system’s vulnerability to possible intrusions, resource manipulation, resource denial and destruction of resources. Provides technical support and analysis to document organizational information protection framework, and supports policy and procedures preparation and implementation.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in operating in large, complex IT projects to support integrated systems.

Experience:
Two years of substantial experience in systems operations.

General Summary:
Provides technical knowledge and analysis of information assurance, to include applications; operating systems; Internet and Intranet; physical security e.g. access control and perimeter protection; networks; risk assessment; critical infrastructure continuity and contingency planning; emergency preparedness; security awareness and training. Provides analysis of existing system’s vulnerability to possible intrusions, resource manipulation, resource denial and destruction of resources. Provides technical support and analysis to document organizational information protection framework, and supports policy and procedures preparation and implementation.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in operating in large, complex IT projects to support integrated systems.

Experience:
Five years of substantial experience in systems operations.

General Summary:
Provides technical knowledge and analysis of information assurance, to include applications; operating systems; Internet and Intranet; physical security e.g. access control and perimeter protection; networks; risk assessment; critical infrastructure continuity and contingency planning; emergency preparedness; security awareness and training. Provides analysis of existing system’s vulnerability to possible intrusions, resource manipulation, resource denial and destruction of resources. Provides technical support and analysis to document organizational information protection framework, and supports policy and procedures preparation and implementation.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge useful in operating large, complex IT projects to support integrated systems.

Experience:
Seven years of substantial experience in systems operations.

General Summary:
Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Researches, collects, and verifies data and translates it into knowledge for use in public policies and regulations. Responsible for effective transitioning of existing project teams, and the facilitation of project teams in the accomplishment of project activities and objectives. Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer. Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts. Provides daily supervision and direction to Business Process Reengineering Specialist.

Education:
A Master's degree in Computer Science, Information Systems, Engineering, Business, Education, Management Sciences, Psychology, Human Resources Development/Management, or other related scientific or technical discipline.

Experience:
This position requires a minimum of ten years experience, of which at least seven years must be specialized. Specialized experience may include: facilitation, training, methodology development and evaluation, process reengineering across all phases, identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices and supervision of Business Process Reengineering Specialist.

1. With a Ph.D. (in the fields described above): eight years general experience of which at least six years must be specialized experience is required.
2. With a Bachelor’s degree in Computer Science, Information Systems, Engineering, or other related scientific or technical discipline and 12 years general experience of which at least nine must be specialized experience, a Masters degree is not required.

General Summary:
Recognized for business and/or architectural expertise with regard to effectively adapting functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets. Work with senior managers and executives to provide vision and strategic direction for those functional areas that support the defined business disciplines within the enterprise, and to provide insight into selecting the enterprise applications (such as ERP products) that set the direction and establish an approach for a technical solution. Analyzes ERP gap analysis and architecture for full-scale implementation. Designs ERP application interfaces and the solution infrastructure baseline across the functional areas of interest.

Manages ERP development, implementation, integration, testing and follow on support. While considering the needs of specific business areas, as well as those of the enterprise, provide expertise on technology and industry trends that will affect enterprise solution sets, including technical platforms and network architectures. Lead technical design reviews, validate enterprise approaches, define application systems that support redesigned or improved business processes, recommend technical architectures that lead to comprehensive business solutions, and assess work products. Updates and debugs system problems to ensure functionality. Also responsible for developing and educating others with regard to the solution set for business and/or architecture-specific best practices.

Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines.

Activities related to the enterprise resource planning and management processes, including but not limited to: knowledge management, investment analysis, data warehousing, e-commerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, information dissemination, planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering, scientific or a mathematics-intensive discipline.

Experience:
Ten years or Master’s degree and 6 years or PhD and 4 years of general IT experience, including formal training and 3 years experience in BPR methods, plus training and 1 year experience in enterprise applications.

General Summary:
such as ERP products, and associated applications interface technologies. Utilize technical area expertise to assess the operational and/or technical baseline of an organization as specifically associated with the its functional components. Examples of the functional areas would include Human Resources, Finance, Supply, Service, Security, etc. Work with information technology professionals to provide insight and advice to senior managers and executives, concerning the strategic direction and applicability of enterprise-based products. Take a lead role in contributing to the development of standards and best practices surrounding the use of enterprise products and applications. Provide technical insight into the determination of technical inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals.

Generate technical strategies for enhanced operations, as well as ways to improve productivity across functional areas within the organization. Also responsible for developing and educating others with regard to productspecific best practices. Participate in technical assessments and reviews to validate the technical approach and associated work products, such as ERP implementations.

Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines.

Activities related to the enterprise resource planning and management processes, including but not limited to: knowledge management, investment analysis, system security, data warehousing, e-commerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, information dissemination, planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering, scientific or a mathematics-intensive discipline.

Experience:
Ten years or Master’s degree and 6 years or PhD and 4 years of general IT experience, including formal training and 3 years experience in BPR methods, plus training and 1 year experience in enterprise applications.

General Summary:
Recognized for strong expertise in industry issues and trends. Utilize functional area expertise gained through direct industry experience to assess the operational and functional baseline of an organization and its organizational components. Examples of the functional areas would include Human Resources, Finance, Supply, Service, etc. Work with senior managers and executives to provide industry vision and strategic direction with regard to their enterprise. Guide the determination of information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the C-67 organization. Participate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations.

Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, possesses ability to meet and operate under deadlines.

Activities related to the enterprise resource planning and management processes, including but not limited to: knowledge management, investment analysis, system security, data warehousing, e-commerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, information dissemination, planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes.

Education:
Bachelor’s degree from an accredited college or university in computer science, information systems, engineering, scientific or a mathematics-intensive discipline.

Experience:
Ten years or Master’s degree and 6 years or PhD and 4 years of general IT experience, including formal training and 3 years experience in BPR methods, plus training and 1 year experience in enterprise applications.

General Summary:
Responsible for one or more of the following areas: grants preparation, technical manuals, professional papers, writing and editing, instructional or command media, video and audiovisual production. Develops advanced concepts, techniques and standards, and new applications based on professional principles and theories. Develops solutions to problems of unusual complexity, which require a high degree of ingenuity, creativity, and innovativeness. Challenges are frequently unique and solutions may serve as precedent for future decisions. Works under consultative direction toward long-range goals and objectives. Works independently.

Education:
Bachelor’s degree from an accredited college or university with a curriculum or major field of study which provides substantial knowledge relevant to the task order.

Experience:
Two years intensive or progressive experience in the individual’s field of study or specialization. Masters degree may be substituted for experience requirement.

General Summary:
Supports development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract. Responsible for verifying that each functional component of the software project follows a defined process which is in conformance with contractual requirements. Reports findings to project staff, line management of the organization, and the customer, as appropriate. Supports independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.

Education:
Bachelor's degree from an accredited college or university in computer science, mathematics, or engineering or a mathematics-intensive discipline, or an applicable training certificate from an accredited institution.

Experience:
Two years experience with the planning, organization, and control of Software Quality Procedures for complex software development projects or experience in developing software and associated documents. Has familiarity with current and emerging technologies.

General Summary:
Responsible for development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract. Responsible for verifying that each functional component of the software project follows a defined process which is in conformance with contractual requirements. Reports findings to project staff, line management of the organization, and the customer, as appropriate. Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.

Education:
Bachelor's degree from an accredited college or university in computer science, mathematics, or engineering or a mathematics-intensive discipline, or an applicable training certificate from an accredited institution.

Experience:
Five years experience of increasing complexity with the planning, organization, and control of Software Quality Procedures for complex software development projects and experience in developing software and associated documents. Has experience with current and emerging technologies.

General Summary:
Responsible for development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract. Responsible for verifying that each functional component of the software project follows a defined process which is in conformance with contractual requirements. Reports findings to project staff, line management of the organization, and the customer, as appropriate. Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process.

Education:
Bachelor's degree from an accredited college or university in computer science, mathematics, or engineering or a mathematics-intensive discipline, or an applicable training certificate from an accredited institution.

Experience:
Seven years experience of increasing complexity with the planning, organization, and control of Software Quality Procedures for complex software development projects and experience in developing software and associated documents. Has experience with current and emerging technologies.

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