Descriptions of IT Professional Services E - H

The following list of labor categories specifies the minimum qualifications for personnel required by this contract. Hourly rates for each category are available for both SAIC (on-site) and Customer (off-site) locations.

General Summary
Deploys enterprise-wide system management tools. Performs ongoing operation issues and has the capability to manage systems. Has a good understanding of complex, multi-platform information technology (IT) infrastructure operations, processes and tools. Deploy architected solution and ability to solve unanticipated complications in the field including enterprise geospatial design, GIS architecture, geospatial workflow management, GIS database design, ESRI, Oracle Spatial, SQL Server, MapInfo, quality assurance, FGDC, OGIS, OGC and other GIS standards. Also has a good understanding of Cloud Deployment Models (Public, Private, Hybrid, Community), Cloud Delivery Services (Software as a Service [SAAS], Platform as a Service [PAAS] and Infrastructure as a Service [IAAS]), hypervisors and virtualization.

Principal Duties and Responsibilities

1. Deploy and document enterprise management solutions for complex heterogeneous IT environments.
2. Integrate systems, network and help desk tools into an integrated IT solution.
3. Provide hardware and software tool selection analysis and recommendations.
4. Lead technical teams with diverse areas of specialization to implement multiple software management tools either sequentially or in parallel.
5. May be responsible for designing new Cloud Computing environments and/or planning transition/migration from an existing Data Center to a Cloud Computing Environment.
6. May be responsible for designing new Internet Protocol version 6 (IPv6) networks and/or planning transition from IPv4 to IPv6.
7. May perform other duties as assigned.

Job Specifications
Bachelor's Degree or equivalent and 6 years of general experience. Six (6) years of general experience is equivalent to a Bachelor's Degree. With a Master's Degree, two (2) years of general experience is acceptable. With a PhD, no experience is required.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Performs evaluation and implementation tasks for Enterprise Resource Planning (ERP) and ERP-related software products by applying product knowledge, industry experience, and project methodology.

Principal Duties and Responsibilities

1. Provides knowledge of specific software product modules or technical tools with hands-on experience and has the ability to transfer knowledge and skill.
2. Familiar with key business roles and knowledgeable about applying technology to business operations in at least one industry.
3. Applies industry knowledge, knowledge of area of expertise,* and product knowledge to gather and document customer business process requirements.
4. Develops or executes basic functional and technical specifications and testing for system configuration, mapping, and reporting.
5. Executes project plan tasks and other duties as assigned. Provides regular status on tasks and issues.

*Areas of Expertise: Functional Area (HRMS, Financials, Distribution, Manufacturing, Student Admin), Tools Development, Web Development, and Technical Infrastructure.

Job Specifications
Bachelor's Degree or equivalent and 1 year of general business experience. Six years of general experience is equivalent to a Bachelor's Degree. With a Master's Degree, no experience is required.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Performs evaluation and implementation tasks for Enterprise Resource Planning (ERP) and ERP-related software products using broad industry experience including industry best practices, and extensive product knowledge. Adapts project methodology as needed.

Principal Duties and Responsibilities

1. Provides knowledge of an entire functional area or other area of expertise* with hands-on experience in multiple modules and has the ability to transfer knowledge and skill.
2. Accomplished at professional level roles and knowledgeable about applying technology to business operations in at least one industry.
3. Applies industry best practices and product knowledge in developing tools to lead requirements gathering sessions for individual modules and makes specific business process recommendations.
4. Develops or executes functional and technical specifications and testing for advanced system configuration, interfaces, installation and modifications.
5. Executes project plan tasks and other duties as assigned. Provides regular status on tasks and issues. Provides input to project plan and resource requirements.

*Areas of Expertise: Functional Area (HRMS, Financials, Distribution, Manufacturing, Student Admin), Tools Development, Web Development, and Technical Infrastructure.

Job Specifications
Bachelor's Degree or equivalent and 2 years of general business experience. Six years of general experience is equivalent to a Bachelor's Degree. With a Master's Degree, 1 year of general experience is required. With a PhD, no experience is required.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Performs evaluation and implementation tasks for Enterprise Resource Planning (ERP) and ERP-related software products using broad industry experience, including industry best practices and extensive product knowledge. Leads parts of the project and creates project methodology as needed.

Principal Duties and Responsibilities

1. Provides knowledge of multiple functional areas or other areas of expertise* with hands-on experience in multiple modules or vendors and has the ability to transfer knowledge and skill.
2. Accomplished at several professional level roles and knowledgeable about applying technology to business operations in multiple industries.
3. Applies industry best practices, product knowledge, and experience to lead overall business requirements gathering sessions and makes overall business process recommendations.
4. Develops or executes functional and technical specifications and testing for complex interfaces, module integration, system extensions, and reporting systems.
5. Executes project plan tasks and other duties as assigned. Provides regular status on tasks and issues. Coordinates resources and occasionally assumes project management responsibilities.

*Areas of Expertise: Functional Area (HRMS, Financials, Distribution, Manufacturing, Student Admin), Tools Development, Web Development, and Technical Infrastructure.

Job Specifications
Bachelor's Degree or equivalent and 3 years of ERP implementation experience or 4 years of general business experience. Six years of general experience is equivalent to a Bachelor's Degree. With a Master's Degree, 2 years of general business experience is required. With a PhD, no experience is required.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Performs evaluation and complex implementation tasks for Enterprise Resource Planning (ERP) and ERP-related software products using broad industry experience and broad vendor experience, including overall industry best practices and extensive product knowledge. May lead the overall project, lead the technical portion of the project, or create the overall technical solution.

Principal Duties and Responsibilities

1. Provides knowledge of multiple functional areas or other areas of expertise with hands-on experience in multiple modules or vendors and has the ability to transfer knowledge and skill including vendor selection criteria development and application.
2. Accomplished at high level professional or managerial level roles and knowledgeable about applying technology to business operations in multiple industries.
3. Applies extensive industry best practice experience to develop recommendations for vendor selection, overall application strategy, and cost benefit decisions regarding development/modifications.
4. Creates overall system architecture based on business requirements and delivers tested, integrated systems.
5. Responsible for resource usage and project accomplishments along the project path. Acts as the identified point of contact for the project.

*Areas of Expertise: Functional Area (HRMS, Financials, Distribution, Manufacturing, Student Admin), Tools Development, Web Development, and Technical Infrastructure.

Job Specifications
Bachelor's Degree or equivalent and 4 years of ERP implementation experience or 6 years of general business experience. Six years of general experience is equivalent to a Bachelor's Degree. With a Master's Degree, 3 years of general business experience is required. With a PhD, 1 year of general experience is required.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Applies broad knowledge and experience to complex requirements. Develops, designs and performs feasibility studies and functional systems analysis for complex integrated information management systems. Must be able to work independently.

Principal Duties and Responsibilities

1. Configuration Management Support for complex integrated management systems while maintaining quality assurance.
2. Provide business process re-engineering support such as, but not limited to, design of alternative strategies, development and monitoring of functional tests and assistance in the implementation of solutions.
3. Provide fiscal support as well as security analysis, human factor analysis and data analysis support.
4. May perform other duties as assigned.

Job Specifications
Bachelor's degree in a related curriculum and five (5) years of experience. Five (5) years of specific job related experience or eight (8) years of general experience may be substituted for a Bachelor's degree.

Rates
• Off-Site Rates

General Summary
Applies specific knowledge and experience to complex issues. Develops functional requirements relating to complex integrated information technology systems. Must demonstrate the ability to work independently or under only general direction.

Principal Duties and Responsibilities

1. Develop and provide skills and disciplines on a variety of information technology issues.
2. Assist Program Managers, Systems Analysts, Engineers and Programmers to ensure successful continuity and program completion.
3. Specialized skills include, but are not limited to, information planning, communications, systems administrations, quality assurance, video teleconferencing and microcomputer training.

Job Specifications
Bachelor's degree in a related curriculum and ten (10) years of experience. Five (5) years of specific job related experience or eight (8) years of general experience may be substituted for a Bachelor's degree.

Rates
• Off-Site Rates

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General Summary
Conducts sites surveys; assesses and documents current site configuration and user requirements and installs new configurations such as operations systems, databases, ESRI, ArcGIS, ArcSDE, ArcServer, Image Server and Apache Tomcat.

Principal Duties and Responsibilities

1. Designs and optimize network topologies.
2. Analyzes existing requirements and prepares specifications for hardware/software acquisitions.
3. Prepares engineering plans and site installation Technical Design Packages.
4. Develops hardware/software installation schedules.
5. Prepares drawings documenting configuration changes at each site.
6. Prepares site installation and test reports.
7. Configures systems, communications devices, and peripheral equipment.
8. Installs network hardware/software.
9. Trains site personnel in proper use of hardware/software.
10. Builds specialized interconnecting cables.
11. May be responsible for installing deal-stack IPv4/Internet Protocol version 6 (IPv6) networks.

Job Specifications
High School Diploma or equivalent and 2 years of general experience. There is no experience substitution for a High School Diploma, however a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable. With a Bachelor's degree no experience is required.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Reviews computer systems in terms of machine capabilities and man-machine interface. Prepares reports and studies concerning hardware/software for systems and applications such as ESRI, ArcGIS, ArcSDE, ArcServer, Image Server, Apache Tomcat, Virtual Desktop Infrastructure (VDI), Software delivered as a Service, and the Cloud Essential Infrastructure Stack (Hypervisor, Compute, Storage and Network).

Principal Duties and Responsibilities

1. Prepares functional requirements and specifications for hardware/software acquisitions.
2. Ensures that problems have been properly identified and solutions will satisfy the user's requirements.

Job Specifications
Bachelor's Degree or equivalent. Six (6) years of general experience is considered equivalent to a Bachelor's Degree.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Manages the help desk function and personnel.

Principal Duties and Responsibilities

1. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed or deployed under this contract.
2. Serves as the first point-of-contact for troubleshooting hardware/software, PC, and printer problems.

Job Specifications
Bachelor's Degree or equivalent and 6 years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor's Degree. With a Master's degree 4 years of general experience is required. With a PhD, 2 year of general experience is required.

Rates
• On-Site Rates
• Off-Site Rates

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General Summary
Serves as the initial point-of-contact for troubleshooting hardware/software, PC, and printer problems.

1. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.

Job Specifications
Bachelor's Degree or equivalent. Six (6) years of general experience is considered equivalent to a Bachelor's Degree.

Rates
• On-Site Rates
• Off-Site Rates

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