SAIC Equipment

Warranty for Standard Products and Return Material Authorization Procedures

Please read the information below before you request an RMA number.

Warranty

SAIC shall provide a one-year warranty against defects in material workmanship. SAIC will, at its sole discretion, repair or replace any product within one year of sale date which is examined and determined to be defective. All returns shall be sent to SAIC's Sterling Integration Facility: 22635 Davis Drive, Suite 160, Sterling, VA 20164-7103. Shipping expenses will be the sole responsibility of the buyer.

SAIC's liability under this warranty shall be limited to the repair or replacement of the defective unit. In no event shall SAIC be responsible for collateral or consequential damages.

Returned units shall require a RMA (returned material authorization) number available from SAIC. Returned units will not be accepted without both a RMA number and a copy of the Purchase Order. SAIC shall retain the right to utilize refurbished materials to complete any repair/replacement. All returned units shall be repaired/replaced within 120 days from receipt of defective unit. Any warranty/repair shall not extend the original one-year warranty period from date stated on Purchase Order.

This warranty does not cover units which are defective due to misuse, abuse, improper installation, neglect, improper shipping, damage caused by disaster, improper electrical current, or improper use of software.

This warranty does not cover units which have been altered or repaired by anyone other than SAIC's Sterling Integration Facility.

This warranty does not cover consumables such as fuses, lamps, etc.

If a claimed defect cannot be identified or replicated at SAIC's Sterling Integration Facility, buyer will be responsible for all costs incurred.

Buyer agrees that there is no warranty of merchantability or fitness for a particular use, express or implied, which extend beyond the scope of this warranty agreement.

Post Warranty Returns

Items outside one (1) year warranty period.

SAIC will evaluate and determine costs of repair for a fee of $300. After receipt of PO for evaluation fee and non-warranty item, SAIC will provide an estimate of repair no later than 15 business days. If the associated labor, materials, and shipping does not exceed the $300 evaluation fee, SAIC will repair the item and return it to the customer. If the estimate of repair exceeds the $300 evaluation fee, the $300 fee will be credited to the total cost of repair.

After customer receipt of repair estimate SAIC will return the item to the customer if SAIC hasn't received a repair contract after 60 days.

SAIC will return the repaired item no later than 90-days after receipt of repair contract.

Customers shall follow standard Return Material Authorization (RMA) procedures for post warranty repair returns. SAIC will provide a 90 day warranty from day of shipment for parts that are repaired or replaced under a non-warranty contract.

Hardware

"SAIC expressly warrants the products provided under this contract as meeting the applicable SAIC product specifications. SAIC makes no other warranties, either express or implied (including, without limitation, warranties as to merchantability or fitness for a particular purpose). Purchaser retains responsibility for the application and functional adequacy of the offering. In addition, the following shall constitute the exclusive remedies for any breach by SAIC of its warranties hereunder: SAIC warrants that all products provided under this contract shall be free from defects in material, workmanship, and title. SAIC agrees to either replace or repair, free of charge, any such product, component, or part thereof which shall be returned to the nearest authorized repair facility, provided that the defect is discovered within 1 year from date of delivery; transportation charges for return to repair facility prepaid by purchaser. Return transportation to purchaser shall be at SAIC expense. Any product or component, or part thereof so replaced or repaired shall be warranted by SAIC for the remainder of the original warranty period or 3 months, whichever is longer. Any and all such replacements or repairs necessitated by inadequate preventive maintenance, or by normal wear and usage, or by the fault of purchaser, shall be at purchaser's expense."

Currently Warranted Products. The following Sterling Integration products are covered by the standard product warranty stated above:

  • Color Monitor Products
  • LCD Flat Panel Display Products
  • CLSD Projector Products
  • Rack Install Kit Products
  • Passive LINK-11 Tap Products
  • Power Distribution Assembly Product Line

Return Material Authorization Procedures

Returned units shall require a Returned Material Authorization (RMA) number available from the Sterling Integration Division of SAIC. Contact Sterling Integration Engineering Support at (703) 676-9148 / 9100, complete our online RMA request form at the Sterling Integration Web Site (www.tacinfosys.com), or email: rma-tisd@saic.com, to obtain a RMA number.

Supply the SAIC Part Number and SAIC Serial Number of the product to be repaired. If available, the original Purchase Order Number should also be provided.

Products for repair should be shipped postage pre-paid to Sterling Integration. Products will not be accepted without an RMA number. Please place the RMA number on the outside of the package. SAIC shall retain the right to utilize refurbished materials to complete any repairs/replacement. All returned units shall be repaired or replaced by Sterling Integration within ninety (90) to one hundred twenty (120) calendar days from receipt at Sterling Integration. Return shipment of repaired products will be at Sterling Integration expense. All shipping costs for products outside of the warranty period will be at customer's expense.

All products being returned for either warranty or other required repair service should be shipped to:

SAIC
Sterling Integration Division
22635 Davis Drive, Suite 160
Sterling, VA 20164-7103
ATTN: RMA Department/Engineering Support / RMA# _________

It is the responsibility of the customer to provide SAIC's Sterling Integration with return shipping instructions.
Note: The Standard Warranty and Return Material Authorization Procedures depicted above are subject to change without prior written notice.