Training

1.

Scope

(a)

The Contractor shall provide training normally available to commercial customers, which is necessary to permit ordering activity users to make full, efficient use of general purpose commercial IT products. Training is restricted to training courses for those products within the scope of this solicitation.

(b)

The Contractor shall provide training at the Contractor's facility and/or at the ordering activity's location, as agreed to by the Contractor and the ordering activity.

2.

Order

A written order, EDI (GSA Advantage! and FACNET), and credit card orders shall be the basis for the purchase of training in accordance with the terms of this contract. The order shall include the student's name, course title, course date and time, and contracted dollar amount of the course.

3.

Time of Delivery

The Contractor shall conduct training on the date (time, day, month, and year) agreed to by the Contractor and the ordering activity.

4.

Cancellation and Rescheduling

(a)

The ordering activity will notify the Contractor within the standard commercial timeframe required by that supplier offering training before the scheduled training date, if a student will be unable to attend. The Contractor will then permit the ordering activity to either cancel the order or reschedule the training at no additional charge. In the event the training class is rescheduled, the ordering activity will modify its original training order to specify the time and date of the rescheduled training class.

(b)

In the event the ordering activity fails to cancel or reschedule a training course within the time frame specified in paragraph (a), above, the ordering activity will be liable for the contracted dollar amount of the training course. The Contractor agrees to permit the ordering activity to reschedule a student who fails to attend a training class within ninety (90) days from the original course date, at no additional charge.

(c)

The ordering activity reserves the right to substitute one student for another up to the first day of class.

(d)

In the event the Contractor is unable to conduct training on the date agreed to by the Contractor and the ordering activity, the Contractor must notify the ordering activity at least seventy-two (72) hours before the scheduled training date.

5.

Follow Up Support

The Contractor agrees to provide each student with unlimited telephone support for a period of one (1) year from the completion of the training course. During this period, the student may contact the Contractor's instructors for refresher assistance and answers to related course curriculum questions.

6.

Price for Training

The price that the ordering activity will be charged will be the ordering activity training price in effect at the time of order placement, or the ordering activity price in effect at the time the training course is conducted, whichever is less

7.

Invoices and Payment

Invoices for training shall be submitted by the Contractor after ordering activity completion of the training course. Charges for training must be paid in arrears (31 U.S.C. 3324). PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

8.

Format and Content of Training

(a)

The Contractor shall provide written materials (i.e., manuals, handbooks, texts, etc.) normally provided with course offerings. Such documentation will become the property of the student upon completion of the training class.

(b)

For hands-on training courses, there must be a one-to-one assignment of IT equipment to students.

(c)

The Contractor shall provide each student with a Certificate of Training at the completion of each training course.

(d)

The Contractor shall provide the following information for each training course offered:

(e)

For those courses conducted at the ordering activity's location, instructor travel charges (if applicable), including mileage and daily living expenses, (e.g., per diem charges) are governed by Pub. L. 99-234 and FAR Part 31.205-46, and are reimbursable by the ordering activity on orders placed under the Multiple Award Schedule, as applicable, in effect on the date(s) the travel is performed. Contractors cannot use GSA city pair contracts. The Industrial Funding Fee does NOT apply to travel and per diem charges.

9.

"No Charge" Training

Any training provided with equipment and/or software provided under this contract, free of charge, Is outlined in the supplier's standard commercial terms document.