Consultation Services (SIN 874-1)
SAIC provides expert advice, guidance, assistance and counseling to support a wide range of management, organizational and business improvement efforts. Examples of the types of consultation services available include:
Strategic, Business and Action Planning: Our consultants specialize in "Voice of the Customer" and "Voice of the Agency" strategic and business planning techniques. These two strategic and business planning techniques are extremely effective with senior Federal agency executives at the Secretarial and Assistant Secretarial levels. Our executive consultants normally arrange for an off-site location that is conducive to taking a fresh look at the agency's vision, missions, and strategies for the future. We combine pre-planned presentations, discussions with customers, strategic planning exercises, and group discussions to foster innovation and creative thinking. By focusing on both the needs of the agency and their customers, the agency's leadership can target key improvements and develop meaningful plans to concentrate resources on critical areas. The SAIC Team also offers the executive workshops of Leadership 2000, Inc. This three-day "Creative Strategy Session" applies the discontinuous change theories developed by Dr. George Land as described in the nationally acclaimed book Breakpoint and Beyond.
Systems Alignment: Systems alignment begins with consistent communication of vision, mission, and strategies. Our experts work with Federal executives to develop a plan to communicate the vision, mission, and strategies to their employees, customers, and other stakeholders. This shared understanding of the organization's future is then used to drive systems alignment.
Cycle Time: Cycle time is the elapsed time required to produce a product or service, from start to finish. It is a major factor in improving customer satisfaction and its reduction is an important part of most business improvement initiatives. Our consultants help Federal agency staff visualize the full set of activities in a business process and analyze the cycle times for completing activity sequences under various process configurations.
High Performance Work: SAIC offers innovative solutions to support Federal agencies as they implement high performance work strategies. These strategies often apply information age concepts and collaborative information tools to transform Federal worker interactions with their management, colleagues, suppliers, and customers.
Leadership Training: The SAIC Team offers seminars, off-site workshops, and one-on-one consultation to support the leadership development goals of Federal agencies. Participants examine their organizational objectives, missions, strategies, and performance to develop attributes of future leadership systems. These attributes guide participants as they develop leadership system development plans and also allow the SAIC Team to customize the leadership systems training. Our leadership training services can include visits with recognized industry leaders in the public and private sectors to allow direct interchange of leadership best practices.
Performance Measures and Indicators: SAIC works with Federal agencies to establish key measures of mission performance, productivity, and efficiency. Much of this work directly supports implementation of the Government Performance and Results Act (GPRA). We help agencies prepare for the phased implementation of performance-based management by developing meaningful metrics and then benchmarking their performance against other organizations that produce similar products or services.
Process and Productivity Improvement: Process and productivity improvement continues to be a top priority for our Federal customers. SAIC experts understand that each Federal agency has unique requirements. Based in these requirements, improvement services are tailored to our client's special needs, from quality management programs to business process reengineering. For instance, if the requirement is for dramatic improvement or reinvention, we work with agency staff to: (1) establish leadership support and vision; (2) perform As-Is Modeling; (3) conduct Process Improvement Analysis; (4) develop To-Be Models; (5) document the business case; and (6) implement the solution. This proven methodology combines our world class business process improvement experience with highly effective decision support technology to produce superior results for our Federal customers.
Organizational Assessments, Program Audits, and Evaluations: SAIC consultants perform organizational assessments, program audits, and evaluations to help agencies improve their organizational performance. Our MOBIS staff includes a certified Malcolm Baldrige Award examiner and Presidential Quality Award Advisory Board member, as well as a member of the U.S. Technical Advisory Group for ISO-14000, "Environmental Management Systems."