Task Areas

4.1 - Program Management, Strategy, Enterprise Architecture and Planning Support

Under this task area, contractors deliver a variety of services including program and project management, strategic planning, and enterprise architecture development and planning support for both the enterprise and individual projects. Key subtask areas include:

  • Strategy and Planning
  • Standards, Policy, Procedure and Process Development, and Implementation Support
  • Requirements Packages
  • Technology Refresh and Configuration Reviews
  • Studies and Analyses
  • Program Management Support
  • Product Data
  • IT Services Management Guidance

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4.2 - Software/Systems Engineering

For the Software/Systems Engineering task area, contractors support all phases of the system/software life cycle , including acquisition strategy, requirements development and management, use case development, risk management, architecture design, performance engineering, capacity planning, system/software development, test and evaluation, and sustainment. Key subtask areas include:

  • Design and Development
  • Architecture Development
  • IT Service Management Implementation
  • Enterprise Application/Services
  • Web Application Design and Development
  • System/Software Integration
  • Modeling and Simulation
  • Informatics Services
  • Engineering and Technical Documentation
  • Current System and Data Migration
  • Development Toolkit Support

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4.3 - Software Technology Demonstration and Transition

Contractors in this task area deliver advanced software technology demonstrations and transition support.

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4.4 - Test & Evaluation (T&E)

For this functional area, contractors must evaluate existing and emerging software products against the needs of systems development and support efforts, as well as demonstrate how these products can work with existing or future systems solutions. The contractor must also provide test and evaluation support for all phases of the systems/software development life cycle which includes preparing test plans and procedures, designing, coordinating and conducting test cases, and analyzing test results.

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4.5 - Independent Verification and Validation (IV&V)

This task area requires contractors to review, evaluate, validate and verify procedures and methodologies used in developing, testing, maintaining and securing third-party systems/software.

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4.6 - Enterprise Network

In order to meet organizational requirements, contractors need to deliver systems/network administration and infrastructure support, as well as data, voice and video systems services. Core subtask areas include:

  • Systems/Network Administration
  • Network and Telecommunications Infrastructures
  • Data Communications Systems
  • Voice Systems
  • Video Systems
  • Local Area Network (LAN)/Wide Area Network (WAN) Systems
  • Transmission Systems

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4.7 - Enterprise Management Framework

For this task area, contractors provide services in support of executing the enterprise management framework. Core areas of responsibility include:

  • Development of Open Database Connectivity (ODBC)/ Java Database Connectivity
    • (JDBC) connectors from existing software tools to a federated data repository
  • Performance, functionality and validation testing and documentation of technologies such as wide area network optimization, thin computing, virtualization, de-duplication, and virtual desktop infrastructure
  • Testing which may involve the comparison of multiple technology vendors in support of a specific technology direction
  • Evaluation of emerging technologies that enable organizational efficiencies
  • Development of a solution-driven architecture
  • Analysis and review of proposed solutions (internal and external) for technical merit and compliance with organizational technical standards and published standards

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4.8 - Cyber Security

The Cyber Security task areas require contractors to define and deliver strategic, operational and process-focused solutions for information security. This includes ensuring adequate LAN/Internet, data information and system security in accordance with organizational standard operating procedures, laws and regulations. Key task areas include:

  • Information Assurance (IA)
  • Logical Security
  • Certification and Accreditation
  • Security Operating Support

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4.9 - Operations and Maintenance (O&M)

The operation and maintenance task area requires contractors to operate and maintain systems, applications, and IT environments. This includes, but is not limited to, preventive and scheduled maintenance activities to retain or restore systems (such as testing, measurements, replacements, and adjustments), and other routine work required to maintain and/or enhance systems. Key subtask areas include:

  • Systems Administration
  • Network Administration
  • Application Support
  • Hardware Support
  • Security Management
  • Disaster Recovery and Continuity of Operations
  • Capacity/Availability Planning and Management
  • Service/Help Desk/Call Center support
  • License Maintenance
  • Service Level Agreements
  • Database and Data Warehouse Administration
  • Data Center Administration

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4.10 - Training

Under the training task areas, contractors are expected to identify requirements, develop programs and conduct training for technicians, end users or any other staff to facilitate implementation, operation, maintenance and use of systems, applications and products throughout their life cycle. Tasks may include:

  • Development of training plans, manuals and other documentation or training aides
  • Implementation of electronic training tools such as teleconferencing and computer-based training

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4.11 - Information Technology (IT) Facilities

This task area requires contractors to provide IT solutions, including incidental facility design and modification services, site surveys, facility cabling, and installation. Subtasks include:

  • Incidental Facility Design and Modification Services
  • Site Surveys
  • Facility Cabling
  • Installation
  • Physical Security Systems

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