Distributed Enterprise Management

Information Technology (IT) is no longer an investment intended just to achieve cost reduction and operational efficiency. Today, organizations use technology initiatives to stay competitive- Customer Relationship Management (CRM), Supply Chain Management, and e-commerce applications are enabling organizations to improve order accuracy and fulfillment, reduce processing costs, and expand personalized service to strengthen customer retention. In addition, Enterprise Resource Planning (ERP) applications and knowledge management systems are providing new tools to increase employee productivity. This infusion and proliferation of new technology must be supported by an integrated, reliable infrastructure to achieve desired business results, control costs, and ultimately avoid IT failures.

The dilemma is how to migrate quickly to a new integrated infrastructure utilizing existing IT investments while dealing with constrained resources. SAIC has the expertise and experience to offer customers several alternative approaches to creating a flexible and robust infrastructure:

• IT and Business Process Consulting for organizations that require specific expertise to assess and design or improve a new infrastructure, tools and process,
• Desktop Services and Outsourcing for organizations that need an IT vendor to provide specific infrastructure operational expertise,
• IT Infrastructure Design and Deployment for organizations that wish to retain ownership and operation of their infrastructure management, but need external expertise to complete migration,
• IT Outsourcing for organizations that want an IT partner to handle not only transformation, but ongoing management.

SAIC has successfully designed, developed, and deployed a visionary approach to effectively manage IT infrastructure and service delivery — the Integrated Services Management Center (ISMC). The ISMC is a premier, state-of-the-art, ISO 9001:2000 certified service delivery capability for managing communications, computing, and application infrastructures including: mainframes, servers, desktops, databases, middleware, local and wide area networks (LANs/WANs), and enterprise applications. By integrating best-of-breed technologies with a comprehensive set of IT management processes, SAIC optimizes the relationship of personnel, technology, and business processes. For clients, the advantages of SAIC's ISMC solution are tangible and compelling — reduced cost, increased IT availability, and improved user services across the entire enterprise.

With the ISMC approach as the foundation, SAIC combines years of cumulative technical expertise to deliver desktop management services, desktop outsourcing, enterprise infrastructure development or complete IT outsourcing solutions. SAIC's solutions enable organizations to grow and maintain competitiveness by applying and managing technology enterprise-wide in support of critical business requirements.

View our DES brochure (243k PDF File*) for more information on our services.

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