IT Outsourcing & Managed Services

For more than three decades, SAIC has helped some of the world's largest energy companies improve service, efficiency, and business continuity. SAIC has helped producers and utilities reduce costs, improve reliability, implement best practices and increase the effectiveness of their IT operations.

Operational Excellence

SAIC deploys and transfers best practices and superior IT service concepts. SAIC's services are executed using International Organization for Standardization (ISO) 9001:2000-certified, Software Engineering Institute (SEI) Capability Maturity Model^® Integration (CMMI^®) and Information Technology Infrastructure Library (ITIL®) quality processes, methodologies, and systems. These methodologies are used every day by some of the most demanding IT managers in the world.

SAIC has invested more than $100 million in developing and implementing our Common Approach methodologies for software development and maintenance, systems engineering, and contract management.

Cost of Ownership

SAIC delivers operationally excellent IT support and services, reducing total cost of ownership. SAIC possess a large professional staff of utility subject matter experts (SMEs) and technologists who are accustomed to dealing with the most complex utility business processes and systems, and maintaining utilities' most critical systems, from customer billing to nuclear plant operations. SAIC has multiple applications solutions centers from which to potentially draw resources. These resources can be used as baseload staff for infrastructure maintenance, peak staffing for emerging business needs, or as specialists who are needed for situations like application troubleshooting, performance tuning, or COTS application configuration.

Teamwork

SAIC recognizes that we may not possess the best experience in every facet of business process consulting, IT services and technology necessary for excellent performance. SAIC routinely works with other leading technology companies, service providers and consultants, integrating each other's strengths, to deliver complete solutions to utility clients. SAIC has a proven track record of being a services integrator in cases where multiple suppliers are required by the client. SAIC is known for its ability to forge strong working relationships with both the full service provider community and clients.

Case Studies

Business Continuity for IT Systems
When two hurricanes ripped through Entergy's service territory in 10 days, SAIC helped manage IT operations as Entergy restored power to the affected homes and businesses. To sustain Entergy's business operations during the storms, our "ride-out" teams monitored IT infrastructure on site while backup teams stood ready to restore critical systems from a remote site. Our failure planning scenarios and up-to-date contingency plans paid off as we kept IT systems functioning during both hurricanes.

Top 2 Percent for End-User Satisfaction
In addition, we helped Entergy rapidly integrate the information systems and infrastructure of the Vermont Yankee nuclear power plant. This was the fourth nuclear plant acquired by Entergy and successfully integrated by our IT team in the past three years. According to an independent analyst, SAIC's IT service delivery to Entergy scored in the top 2 percent of companies surveyed for end-user satisfaction, and Entergy spent $37 million less than its peers for comparable IT services.

Improved Service and Reduced Costs
To gain higher-quality services and control costs, an important new client chose us for IT outsourcing and infrastructure support services: Calpine Corporation, the leading independent power producer in the U.S. We provide Calpine with infrastructure support services, including help desk, desktop, and network services. We continued to provide business consulting and wide-ranging IT services to support ScottishPower in its delivery of service to seven million homes and businesses across the U.K. and western U.S. Read more...