SAIC Team's FRTIB Technology and Enterprise Support Services (TESS) Phase-In and Recruiting Web Site

Our Role - Enabling the FRTIB Mission

The Federal Retirement Thrift Investment Board administers the Thrift Savings Plan (TSP), a tax-deferred defined contribution plan similar to private sector 401(k) plans which provide Federal employees the opportunity to save for additional retirement security. The Agency currently manages retirement assets for more than four-and-a-half million participants worldwide. The Agency's objectives are:

• Comparable - to Defined Contribution and Financial Services Contemporaries
• Reliable and Available - to retain the confidence and trust of participants and stakeholders in the systems and data
• Secure - to ensure participant data and FRTIB systems are comprehensively and redundantly protected
• Autonomous - to preserve the Agency's position that critical systems are not wholly dependent on a Contractor's infrastructure

The TESS contract includes the following IT support and recordkeeping business process services:

Recordkeeping Services - Required Minimum Distribution, Refund of Excess, G Fund Transfer/Forfeiture, Annual Tax Reporting, Year End Processing, Omni Scripting/Ad Hoc Reporting, Audit Support, Manual and Automated Updates to the Recordkeeping System, Level 2 Functional Application Support, Quarterly and Annual Statement Process

Data Center Services - Operations and Administration (time sensitive nightly batch processing for very large volume financial transactions), Computing, Storage, Backup, Output, Database and Middleware Administration

Data Network Services - Operations and Administration, Wide Area Network, Local Area Network, Virtual Private Network, Firewall Management, Quality of Service, Provisioning, Install-Moves-Adds-Changes, Monitoring and Management

Voice Network Services - Operations and Administration, Local and Long Distance Telephony, Voice Messaging, Voice Conferencing, Video Conferencing, Directory, Inbound Toll Free, Install-Moves-Adds-Changes, Contact Center Services, including: Interactive Voice Response, Automatic Call Distribution, Computer Telephony Interface

End User Services (Optional) - Operations and Administration, Desk side Break fix and Technical Support, Core Software Image Build and Deployment, Install-Moves-Adds- Changes, Backup and Restore

Application Services - Full Application Life Cycle Management support for Application Development and Production Support

Service Desk Services - Operations and Administration, Single Point of Contact, Request and Incident Management, Remote Device and Software Management, End User Administration, Install-Moves-Adds-Changes, Self Help, and Service Catalog

Cross Functional Services - Performance Management, Security Management, Backup and Recovery, IT Service Continuity and Disaster Recovery, Incident, Problem, Configuration, Change, Release, Availability, Capacity, Refresh, Operations, Documentation, Implementation and Migration, Engineering, Integration Testing, Asset Management, and Knowledge Transfer

The TESS contract has a two-year base period, followed by one two-year option and two one-years option periods for a total of six years plus the Phase-In period of 120 days. The options may be exercised at FRTIB's discretion. The TESS contract is a cost-plus-fixed-fee contract, with an indefinite-delivery/indefinite-quantity (IDIQ) feature.

Help Us Get to Know You

We will be using your personal email and telephone/mobile number to communicate with you throughout the Phase-In.

Please provide your: 1) name, 2) personal email, 3) personal phone/mobile number, and 4) job title to the following email: FRTIB-TESS@saic.com.

Get to Know Us

The "Get to Know Us" Sessions are designed to provide an opportunity for incumbent staff to meet the SAIC Team's leadership and phase-in team members. Incumbent staff will receive an invitation for an after work meeting for you and your spouse or significant other. During this meeting, we will discuss the TESS program, our team members' roles and responsibilities, the phase-in schedule and activities, and our approach to total compensation packages. Details will be provided on this site once the "Get to Know Us" Sessions have been scheduled. You can also express your interest in attending these sessions by sending a message to FRTIB-TESS@saic.com and you will receive an invitation via email.

Position Requirements

Education: The majority of our positions require a Bachelor's degree. However, in some cases years of experience can be used in lieu of a degree.

Required Skills: Required skills vary according to each position. IT industry certifications are a plus.

Security Clearances: Some of the positions require a clearance or must have the ability to obtain a clearance. All positions require a background check.

Available Positions and Potential Support Locations

If you are interested in joining the TESS Team, apply to the general posting for the appropriate TESS location listed below. Please note that telecommuting may be available on some positions.

TESS Locations

Facility	Relative Location (+25 miles)	General Position Posting
FRTIB	Northern Virginia	Apply »
FRTIB Pittsburgh	Pittsburgh, PA	Apply »
FRTIB Birmingham	Birmingham, AL	Apply »
FRTIB Leawood	Kansas	Apply »
FRTIB Metaire	Metairie, LA	Apply »
FRTIB Locations	Other sites nationwide	Apply »

Total Compensation (Salary and Benefits) Programs

In addition to competitive salaries, the SAIC Team offers a wide-ranging benefits package, including generous leave, nine holidays per year, several health insurance options, and employee education assistance, to name a few.

Over and above traditional employee benefits, employees enjoy working in a diverse, technical environment, which fosters personal and professional growth.

Specifically, special provisions and incentives have been identified for incumbent staff and these will be described in more detail in our “Get to Know Us” Sessions. Special invitations will be issued to all incumbent staff.

Contact Us

We have included a location for you to submit questions (FRTIB-TESS@saic.com). Please use this for general questions. Responses will be posted on the FAQ page, as appropriate.

Questions unique to your situation should be brought to the attention of the appropriate individual during the hiring process or directly to one of our HR representatives.

The SAIC Team's 7X24 Answer Line is (865) 406-6808. Experienced and knowledgeable members of the phase-in team will answer your calls. If the call rolls to voicemail, please leave your name, phone number, and your question. Your call will be acknowledged and either answered or an answer status will be provided.

Frequently Asked Questions and Answers

Please visit this page often, to refer to frequently asked questions about the phase-in. This page will be updated regularly as additional information becomes available.

1. How do I get up-to-date information the SAIC Team’s phase-in activities?
2. How will incumbents working outside of some of the larger areas (Northern Virginia, Leawood, Metairie, Birmingham, Pittsburgh) be part of this phase-in?
3. Who are the members of the SAIC Team?
4. What is the SAIC Team's Answer Line telephone number?
5. What’s the first step in this process for an incumbent?
6. What format is preferred when I upload my resume?
7. How will I know if my registration and resume have been received?
8. When will an incumbent hear back from the SAIC Team about a resume submitted or an interview?
9. How will the employment application be delivered to me?
10. Will an incumbent’s resume be shared with other companies?
11. What are the minimum hiring requirements or procedures expected of the incumbents?
12. After accepting a job offer from the SAIC Team, what will be the next steps?
13. As an incumbent employee, will I receive any special consideration?
14. Briefly describe SAIC Team's benefits programs for which we will be eligible.
15. What are the SAIC Team's benefit programs?
16. Do I pay for any of my benefits?
17. When does my benefit coverage begin?
18. Which Company will I work for?
19. Do incumbents get to choose which company they will work for?
20. After accepting a job offer from the SAIC Team, what will be the next steps?
21. I currently telecommute; will I be able to continue working in this manner?

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Q1. How do I get up-to-date information the SAIC phase-in activities?

The SAIC Phase-In Team is planning several "Get to Know Us" Sessions. These sessions are intended to introduce you to the SAIC Team and the phase-in activities. SAIC has also launched this Phase-In and Staffing web site which will serve as a source of information and provide a schedule of events. Finally, you can call the SAIC Answer Line at (865) 406-6808.

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Q2. How will incumbents working outside of some of the larger areas (Northern Virginia, Leawood, Metairie, Birmingham, Pittsburgh) be part of this phase-in?

The SAIC Team is aware there are some incumbents supporting this contract located outside these areas. We will be holding introductory meetings and “Get to Know Us” sessions via teleconference and WebEx, as appropriate. To the extent practical, we will hold face-to-face discussions.

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Q3. Who are the members of the SAIC Team?

The SAIC Team is made up of Science Applications International Corporation (SAIC), Enterprise Iron, and Science Systems and Applications, Inc. (SSAI).

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Q4. What is the SAIC Team's Answer Line telephone number?

The SAIC Team's Answer Line is (865) 406-6808. Experienced and knowledgeable members of the phase-in team will answer your calls. If the call rolls to voicemail, please leave your name, phone number, and your question. Your call will be acknowledged and either answered or an answer status will be provided.

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Q5. What’s the first step in this process for an incumbent?

All incumbents will need to go to the SAIC Team website (http://www.saic.com/frtib/) to complete a profile and upload their resume.

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Q6. What format is preferred when I upload my resume?

The preferred method to upload your resume on the SAIC Team website is MS Word or PDF.

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Q7. How will I know if my registration and resume have been received?

You will receive an automatic email confirmation when you submit your resume via SAIC's Career Web site.

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Q8. When will an incumbent hear back from the SAIC Team about a resume submitted or an interview?

Our intent is to communicate as soon as possible with each candidate on the different steps in the process. Additionally, continue to watch the http://www.saic.com/frtib/ for upcoming events and scheduled activities.

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Q9. How will the employment application be delivered to me?

Each team member has their own hiring process. In many cases, the employment application will be completed online. Once positions are assigned, the appropriate company will contact the incumbent to complete their specific hiring processes.

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Q10. Will an incumbent’s resume be shared with other companies?

No, resumes will only be shared within the SAIC Team. As work responsibilities are assigned, your resume will be shared with that team member company.

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Q11. What are the minimum hiring requirements or procedures expected of the incumbents?

Each team member company will have their own processes and procedures to recruit and onboard incumbents. Some of those procedures might include completion of an application, interview, drug test, and verification of employment history, and education.

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Q12. After accepting a job offer from the SAIC Team, what will be the next steps?

You will be given access to the team's onboarding tools, which helps new employees understand, engage, and successfully navigate the team's systems, processes, and culture. The onboarding tools will also provide you with information about the companies and our benefits enrollment program. Our staffing community will be available to answer any questions you may have during the onboarding process.

Additionally, you will be scheduled for a new hire orientation session.

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Q13. As an incumbent employee, will I receive any special consideration?

Yes, the SAIC Team has committed to providing each incumbent staff member the following human resource provisions, in addition to our standard benefits:

• Credit for all years of current, continuous service to the Board for purposes of determining benefit eligibility The Program Manager can approve or facilitate leave without pay or comprehensive leave advances.
• Insurance coverage beginning no later than 12:00.01 a.m. on your first day of employment with your current employer.
• Waiver of any pre-existing condition clauses as they pertain to benefits, including waiver of all pre-existing health conditions
• Waiver of waiting periods for benefits

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Q14. Briefly describe SAIC Team's benefits programs for which we will be eligible.

Our team's benefit programs are intended to provide a competitive and comprehensive level of protection for our employees and their families through health care plans, disability income protection, life insurance, and other employee benefits. Pre-existing condition clauses do not apply to any medical plans.

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Q15. What are the SAIC Team's benefit programs?

The SAIC Team’s benefit programs will vary between each company and are intended to provide a competitive and comprehensive level of protection for our employees and their families through health care plans, disability income protection, life insurance, and other employee benefits. While each of the team member’s plans will vary they are substantially comparable especially when evaluated as part of a total compensation plan (salary and health and welfare benefits). Many of the team members’ web sites provide information on their individual benefit programs.

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Q16. Do I pay for any of my benefits?

Yes, eligible employees have the option to elect medical, dental, vision, short-term disability, supplemental long term disability, supplemental life insurance, accidental death & dismemberment insurance, 401(k), and employee stock purchase plan through a bi-weekly payroll deduction.

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Q17. When does my benefit coverage begin?

Most benefits will be effective on your first day of employment. SAIC will be coordinating with your current employer to ensure there is no lapse in your insurance coverage.

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Q18. Which Company will I work for?

Company assignments will be determined by the defined roles and responsibilities. The SAIC Team will make these assignments as soon as possible. Once a position has been designated for a specific company, an individual from that company will be in contact with the incumbent applicant.

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Q19. Do incumbents get to choose which company they will work for?

No, company assignment is determined based on the open positions, teaming arrangements, and core capabilities. SAIC, as the prime contractor, will ultimately make these assignments collaboratively with our team members.

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Q20. After accepting a job offer from the SAIC Team, what will be the next steps?

After accepting an offer, you will be provided information regarding your company’s onboarding processes and tools. Each company’s staffing and human resources community will be available to answer any questions you may have during the onboarding process.

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Q21. I currently telecommute; will I be able to continue working in this manner?

Each SAIC Team member company supports telecommuting, unless telecommuting is unacceptable due to job and security requirements.

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