Quality Assurance
SAIC India's quality management system is based on proven processes and best practices that enable us to maintain a high level of quality and reliability for our services and solutions.
Quality Management System
SAIC India's integrated quality management system (QMS) is formally certified against the requirements of the following internationally recognized standards:
- International Organization for Standardization (ISO) 9001:2000, QMSs
- TickIT Guide Issue 5.5, Software Quality Management
- Software Engineering Institute Capability Maturity Model® Integration (CMMI) (Level 5)
- Information Technology Infrastructure Library (ITIL®)
Quality Management System
Quality Management SystemOur QMS includes processes, procedures, standards, and guidelines, as well as metrics to measure our compliance with the QMS.
Project Management
Our project management processes follow recognized best practices for project initiation, planning, monitoring, control, and closure. We continually analyze quality objectives in the project management processes and take appropriate action for improvement.
Software Engineering
SAIC India's QMS supports a wide variety of software life-cycle models, including waterfall, iterative, incremental, evolutionary (prototype), agile, and computer-aided design and computer-aided manufacturing models.
Our software engineering processes cover all development stages and include estimation, risk management, configuration management, measurement, and causal analysis.
Technical Support
Our QMS governs the processes we use to provide help desk support and ticket handling, monitoring, and control.
Quality Assurance
SAIC India has a comprehensive internal audit program. Each project is audited at least once in its life cycle and once every quarter. Corrective action and follow-up for any issues ensure appropriate preventive action. The ISO auditing agency conducts external audits annually.
Knowledge Database
Online Repository
Online RepositoryAn established knowledge database acts as a QMS process and project repository with the components shown in this graphic.
Process Improvement
Process improvement is an integral part of our QMS. We continually monitor our quality processes to identify opportunities for improvement. We also use customer feedback to improve existing processes.
Contact Us Today
Have a question? Want more information? Contact SAIC India for a quick response.
ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.
CMMI® is a registered trademark of Carnegie Mellon University.