Operations Management

Operations Management is a set of integrated services targeted at both voice and data network and audio/video network customers who would benefit from SAIC's investments, processes, and experience in providing a complete networking solution. Under this scenario, SAIC handles the day-to-day functions of the Network Operating Center/Network Service Center, network management, Tier 1/2/3 technical support and asset management. SAIC takes responsibility for managing infrastructure operations of the networking environment. Operations Management is most successful following a complete Network Assessment and Planning engagement coupled with development of Continuity of Operations Planning and Concept of Operations planning projects.

Use SAIC's Operations Management to:

• Apply data center style disciplines and production control to the enterprise infrastructure
• Provide a cohesive integration of people and tools
• Deliver the same level of reliability, availability, and service
• Provide 24-hours-a-day, 7-days-a-week network schedule.