Positions:

  • Service Desk Manager—The Service Desk Manager will provide leadership, mentoring, and in-depth day-to-day technical guidance and management oversight to a team of Service Desk Tier I and Tier 2 personnel. The well-qualified candidate will possess and apply sound management principles to set the tone and pace for the maturation of the organization.

  • Service Desk Supervisor—The Service Desk Supervisor should ensure that professional support and response standards are met and maintained. Develop a thorough understanding of client's applicable hardware/software configurations. This includes system backup/recovery, basis software management, security management, Service Desk management software, and library management.

  • Service Desk Specialist I—This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. The employee performing this job is required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.

  • Service Desk Specialist II—This job is the front line of contact for support with various technical issues and questions; supporting users via various channels such as telephone calls, chat, email, and online requests. The employee performing this job should have Service Desk experience and will be required to communicate with the end user to diagnose, understand, isolate, and resolve a variety of issues dealing with hardware, connectivity, network infrastructure, computer systems, as well as proprietary and commercially available software.

  • Field Service Manager—The Field Service Manager will provide leadership, mentoring, and in-depth day-to-day technical guidance and management oversight to a team of Field Service Tier I and Tier 2 personnel. The well-qualified candidate will possess and apply sound management principles to set the tone and pace for the maturation of the organization.

  • Field Service Supervisor—The Field Service Supervisor should ensure that professional support and response standards are met and maintained. Develop a thorough understanding of client's applicable hardware/software configurations. This includes system backup/recovery, basis software management, security management, Service Desk management software, and library management.

  • Field Service Specialist—The Field Service Specialist will ensure that professional support and response standards are met and maintained. Must have comprehensive knowledge in the use of personal computers and a solid understanding of software fundamentals. Must be proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies, specifically MS Windows and Office, VPN, remote access, and anti-virus software. The Specialist will communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports.   They will provide troubleshooting/repair within desktop and networking support, IT concepts and software applications.

  • Service Request Management Specialist—This individual will manage the operations of the IT procurement and inventory management function. Candidates will manage the maintenance of records and databases containing information regarding software licenses, warranties, and service agreements for the organization's assets. The candidate will work to minimize organizational cost through product standardization and tracking.

    The Service Request Management Specialist will also be responsible for staying current on changes to vendor licensing models and metrics.  Candidates will conduct research and provide recommendations to ensure the company keeps current with ever-changing technology and information in the field of software licensing and compliance.

  • Service Center Lead—the Service Center Leads should ensure that professional support and response standards are met and maintained. Develop a thorough understanding of client's applicable hardware/software configurations. This includes system backup/recovery, basis software management, security management, Service Desk management software, and library management.

The States in Which We Will Be Hiring Staff:

  • Washington D.C.
  • Vermont
  • Massachusetts
  • Oregon
  • Rhode Island
  • New Hampshire
  • New York
  • Connecticut
  • Pennsylvania
  • West Virginia
  • Delaware
  • Florida
  • Georgia
  • South Carolina
  • Alabama
  • Tennessee
  • Mississippi
  • Arkansas
  • Texas
  • Missouri
  • Ohio
  • Indiana
  • Illinois
  • Missouri
  • Nebraska
  • South Dakota
  • Minnesota
  • Oklahoma
  • New Mexico
  • Utah
  • Montana
  • Idaho
  • Colorado
  • California
  • Washington
  • Arizona
  • Nevada

International Locations Where We Plan To Hire:

  • Italy
  • Russia
  • Ghana
  • South Africa
  • Greece
  • Germany
  • Jordan
  • England
  • Kenya
  • Mexico
  • Guatemala
  • Cuba
  • Peru
  • Mexico
  • Ethiopia
  • Haiti
  • El Salvador
  • Dominican Republic
  • Thailand
  • China
  • Philippines
  • India
  • South Korea

Interested in joining the Program?

Apply here »