Commercial Outsourcing

SAIC's experience in commercial outsourcing has taught us that your business needs should drive the IT services that can help you meet your objectives. SAIC's Integrated Services Management Center (ISMC) is a network of delivery centers providing customer-centric IT services to global customers.

Meet Business Needs by Optimizing IT

SAIC bases our commercial outsourcing approach, framework, delivery model and service processes on our experience. We design them to help you satisfy your business needs while you reduce costs, improve performance, and increase customer satisfaction. By using our commercial outsourcing approach to optimize IT assets and services, we have helped global as well as national enterprises solve business problems and achieve and surpass their goals.

IT Services Designed to Benefit Business

Our business imperatives approach puts business first. For commercial outsourcing, SAIC approaches enterprise IT services from the perspective of its customer's business. For example, a client's strategy to dispose of under-performing assets and acquire assets with greater potential implies a need for rapid IT transition of assets to maximize the value of those transactions.

Picture of the Damand Management DiagramDemand Management Diagram

A demand management framework is based on your business needs. Our commercial outsourcing services use a demand management framework to align objectives, optimize ROI, and anticipate business needs. This approach for enterprise IT services begins with understanding your business imperatives.

An integrated enterprise delivery model features quality support, processes and technology. SAIC's enterprise delivery model uses experienced people, proven processes, and industry-leading technology to fully integrate our services seamlessly.

Certified service processes provide value. Our service processes are certified as both ISO 9001:2000-compliant and consistent with the Information Technology Infrastructure Library (ITIL®), the leading collection of IT service management best practices in the world today.

A single point of contact increases savings and satisfaction. By integrating disparate service towers into one enterprise management model, we provide our commercial outsourcing clients with a single point of contact for significant savings and improved customer satisfaction.

This circle shaped diagram centers around ISMC. Around this is Experience, Process, Technology and People. On the outer edge, are seven puzzle pieces that fit together to make a complete circle. The headings are as follows: Cross Functional-General; Cross Functional — Equipment and Software Services; Technical Computing (Server Services); Managed Network Services; End User Computing Services; Application Development and Maintenance Services; and Service Desk/Help Desk.Integrated Services Management Center (ISMC) Diagram

The foundation of our commercial outsourcing solution is the Integrated Services Management Center (ISMC). ISMC is a network of delivery centers providing customer-centric IT services to global customers.

Experience Makes the Difference

SAIC's experience in commercial outsourcing enables us to understand your business needs and translate them into IT optimization imperatives. By focusing on the unique business needs of each of its outsourcing clients, SAIC has become a leading global, full service outsourcer. SAIC has ranked as one of the top global outsourcers (Association of Oursourcing Professionals, April 2006), one of the top 20 IT service vendors in the world (Gartner Group/Dataquest, May 2006), and one of the top 10 U.S. IS outsourcing vendors (International data Corporation, November 2005). Our long and successful experience in optimizing IT through commercial outsourcing includes having enabled clients to triumph over some of their most difficult business challenges.