Enterprise IT Services

Enterprise IT Infrastructure Services

Technical computing services - We support and maintain a wealth of applications and related technology through onsite and offsite hosting environments. Specific enterprise IT services for technical computing include data center facilities, project management discipline, systems management and engineering, backup/restore and disaster recovery, and system monitoring. Our experience includes all major operating systems. We can provide specialized enterprise IT service supported by our existing service centers and proactively manage and monitor infrastructure and software via our Integrated Services Management Center (ISMC).

Managed network services - SAIC manages its client's voice, video, and data networks from the client's Network Operating Center (NOC) or from SAIC's Network and Security Operations Center NSOC, integrated into the ISMC for automated, proactive network monitoring and single-point-of-contact accountability.

End-user computing services - Our enterprise IT services include desktop services that encompass the entire life cycle, from acquisition to disposal. We combine local personnel with detailed experience in the client's requirements with high-quality, cost-effective resources. We implement and support end-user computing enterprise IT services in a totally packaged, managed service on a per-seat per-month basis to lower costs and increase flexibility.

Service desk - We provide service desk support through a customer-centric approach. Based on customer requirements, we apply dedicated and/or non-dedicated support on a 24x7 basis worldwide. Our service desk agents receive automated alerts to proactively monitor network, voice, security, and servers.

IT Application Development and Maintenance Provided Through Application Solution Centers

Our centers provide world-class management of a wide range of applications in the areas of exploration, production, retail, transportation, logistics, power generation and distribution, and process manufacturing.

Enterprise IT services at our centers include project management, e-business integration, software management and distribution, software maintenance and enhancements, software design and development. Our centers also provide application portfolio management and rationalization support, commercial package integration support, application development and maintenance support, data management, peer group/business unit support and supplier management.

These enterprise IT services are integrated into our Enterprise Customer Services organization, which consolidates desktop, telecommunications, and other key service lines via a common help desk. We also have an integrated offshore capability through SAIC India, seamlessly blending with our onshore facilities through common, proven processes.

Reflecting the high quality of all SAIC enterprise IT services, SAIC sustains a high level of software development and maintenance maturity. We actively participate in the Software Engineering Institute (SEI) certification model. Our commitment to providing SEI CMM®-certified capability drives our program of continuous improvement.

As part of our enterprise IT services, SAIC can also bring application life-cycle expertise to our clients' facilities for in-house development and management of software as a major corporate asset. We focus on the ability to predict and control software quality, schedule, cost, cycle time, and productivity while acquiring, building, or enhancing software systems.

To best meet your business needs, contracts may include the transfer of IT employees and/or assets to SAIC. Often this service line delivers offerings on a time and material, fixed price or a "target risk reward" basis.