Computershare Login Resolutions
The following is a login problem resolution guide for the Computershare web site and Interactive Voice Recognition (IVR) phone system.
On This Page:
A. First Time Logging In After Nov. 7, 2010
QA-1. I am entering my Access ID under "Personal ID" and I receive an error message.
The error message received is: "The Personal ID you have entered is not a valid ID, please re-enter your Personal ID. If you are having trouble logging in, please review our Login Help for further assistance"
You should click on "I do not have a Personal ID," select the radio button next to "Access ID" and enter your "Access ID."
QA-2. I do not know my Access ID
For SAIC employees, the Access ID is in the following format: SAI + Employee Number (no spaces). If you have less than a six digit employee number, add the appropriate number of zeros in front to make it a six digit number.
For non-SAIC employees, the Access ID is in the following format: SAI + Investor ID (no spaces). Your Investor ID can be found at the top of any of your Equity Holdings account statement.
QA-3. I do not remember my PIN Number
Click on "Forgot Password" after entering your Access ID and enter the information you used to initially set up your original online access. Another PIN number will be sent to the email address on file. If your email address is not on file, another PIN number will be mailed to your address of record.
If the system does not recognize you or if your information does not match Computershare's records, call Computershare at (866) 400-SAIC (7242) and ask the Customer Service Representative (CSR) for your Access ID and a new PIN number. A new PIN number will be mailed to your address of record.
Allow 10 business days to receive your PIN number via regular mail. If you have an urgent transaction that is time sensitive, you should be able to complete that transaction on the phone with the CSR.
QA-4. I am a new employee and I never received my Access ID or my PIN number in the mail
Your Access ID and PIN number should have been mailed to your address of record within 10 business days of your first day of employment with SAIC. If you did not receive these letters, call Computershare (866) 400-SAIC (7242) and ask the CSR for another PIN number which will be mailed to your address of record.
Allow 10 business days to receive your PIN number via regular mail. If you have an urgent transaction that is time sensitive, you should be able to complete that transaction on the phone with the CSR.
QA-5. I am an existing employee but I never received a PIN number in the mail
Call Computershare at (866) 400-SAIC (7242) ask the CSR for another PIN number which will be mailed to your address of record.
Allow 10 business days to receive your PIN number via regular mail. If you have an urgent transaction that is time sensitive, you should be able to complete that transaction on the phone with the CSR.
B. Subsequent Logins after Establishing a New Personal ID and Web Password
QB-1. I forgot my Personal ID
Click on "Forgot Personal ID" to the right of the login box. Then select and enter your Access ID. For most SAIC employees, the Access ID is in the following format : SAI + Employee Number (no spaces). If you have less than a six digit employee number, add the appropriate number of zeros in front to make it a six digit number.
For non-SAIC employees, the Access ID is in the following format: SAI + Investor ID. Your Investor ID can be found at the top of any of your Equity Holdings account statement.
Answer the security questions that you previously established. If you answer them successfully, your personal ID will be sent to the email address on file. If no email address is on file, the personal ID will be mailed your address of record.
If you do not know your Access ID or cannot answer the security questions correctly, call Computershare at (866) 400-SAIC (7242) and speak to a CSR. The CSR will send your personal ID to the email address on file. If no email address is on file, the personal ID will be mailed your address of record.
QB-2. I forgot my web password
Click on "Forgot Password" to the right of the Password box and answer the security questions that you previously established. If you answer them successfully, your web password will be emailed to the email address on file. If you cannot answer the security questions correctly, call Computershare at (866) 400-SAIC (7242) and speak to a CSR. The CSR will reset your web password and send it to the email address on file. If no email address is on file, the web password will be mailed your address of record.
QB-3. I cannot verify my Personal Security Image and/or Caption
Click on "Incorrect Image and Caption Showing?" and follow the instructions. You will be instructed to call Computershare at (866) 400-SAIC (7242)
QB-4. I cannot answer my security questions correctly
You will be locked out of the system after a certain number of incorrect answers to your security questions. If this occurs, a temporary authentication code will be sent to your email address on file. This code must be used within 10 minutes of being sent and can be used to gain access to the system and reset a new web password. If you do not have an email address on file, please call Computershare at (866) 400-SAIC (7242) and speak to a CSR.
C. Interactive Voice Recognition System (Phone)
QC-1. I do not know my Access ID
For most SAIC employees, the Access ID for the Interactive Voice Recognition (IVR) is your SAIC employee number. If you have less than a six digit employee number, add the appropriate number of zeros in front to make it a six digit number
For non-SAIC employees, the Access ID is your Investor ID.. Your Investor ID can be found at the top of any of your Equity Holdings account statement.
QC-2. I do not know my PIN Number
Call Computershare at (866) 400-SAIC (7242) ask the CSR for another PIN number which will be mailed to your address of record.
Allow 10 business days to receive your PIN number via regular mail. If you have an urgent transaction that is time sensitive, you should be able to complete that transaction on the phone with the CSR.