SAIC Stockholders and Optionees May Now Enroll in Upgraded Credit Monitoring Services Offered by BNY Mellon
Updated - 12 Jan 2009
Important Information
The deadline to enroll in Triple Advantage which is the upgraded credit monitering services offered by BNY Mellon is January 31, 2009.
All current and former SAIC stockholders and optionees with a U.S. Social Security number or taxpayer identification number and U.S. credit history, even if unaffected by the BNY Mellon data loss, are now eligible to enroll in upgraded credit monitoring services.
SAIC stockholders and optionees may now sign up for the free upgraded credit monitoring service, Triple Advantage℠ from ConsumerInfo.com, a part of Experian®. With Triple Advantage, you will still receive the two years of free credit monitoring and $25,000 in identity theft insurance (where permitted by state law) available under Triple AlertSM. You will also now receive:
- A free, one-time 3 Bureau (Experian, TransUnion® and Equifax®) credit report; and
- Unlimited access to Experian-only credit reports and scores throughout the two-year membership.
Even if you are already enrolled in Triple Alert, you are eligible to enroll in Triple Advantage.
You will need a new unique single-use activation code to enroll in Triple Advantage. BNY Mellon is mailing a second letter to all SAIC stockholders and optionees affected by the data loss which will contain a new activation code. If you were not affected by the data loss and want to enroll in Triple Advantage, or if you were affected but do not want to wait to receive your letter, please follow the steps below to contact BNY Mellon to obtain your Triple Advantage activation code:
- Call BNY Mellon at 877-277-8001. If you are an international stockholder who has a U.S Social Security number or a U.S. tax payer identification number, please dial 201-680-6878. International callers may call collect. BNY Mellon Customer service representatives are available 8 a.m.-8 p.m. ET Mondays-Fridays, and 9 a.m.-4 p.m. ET Saturdays. (Note: this is a dedicated number. Please do not use the regular BNY Mellon SAIC stock transaction number for information regarding this data security issue.)
- To speak with a BNY Mellon customer service representative, stay on the line. If you hear automated prompts, disregard them and wait for a customer service representative to answer. You may be asked to provide your first name, last name and last three digits of your social security number to determine if your information may have been compromised.
- Regardless of whether or not you have been affected by BNY Mellon's data loss, the BNY Mellon customer service representative will provide you with an activation code and instructions regarding enrolling in Triple Advantage.
Once you have obtained your activation code, you can enroll in Triple Advantage either online or by phone: Consider carefully your preferred delivery mechanism (online/e-mail or U.S.P.S. first class mail) when choosing to enroll in Triple Advantage online or by phone.
- Online: You may sign up for the Triple Advantage credit monitoring service online at: http://partner.consumerinfo.com/assistance. Please use this specific URL and do not use any other Triple Advantage URL to enroll. If you sign up online for Triple Advantage, you will receive one free 3 Bureau credit report online at the ConsumerInfo.com web site and alerts of changes to your credit reports via e-mail. Your 3 Bureau credit report will be available to download or print for 30 days from your online enrollment. You may also request free Experian-only credit reports during the two-year enrollment at this web site.
Note: Stockholders and optionees with an international address, who have a U.S Social Security number or a U.S. tax payer identification number and a U.S. credit history, may only enroll in Triple Advantage online. - Telephone: You may sign up for the Triple Advantage credit monitoring service by calling Experian at 877-534-6999. Experian customer service representatives are available 8 a.m.- 9 p.m. ET Mondays-Fridays, and 11 a.m.-8 p.m. ET Saturdays. If you sign up for Triple Advantage by phone, you will receive your one time free 3 Bureau credit report, alerts of changes to your credit reports and any Experian-only credit reports and scores you order via U.S. Postal Service first class mail. You will receive your 3 Bureau credit report usually 7-10 business days from the date of enrollment. You can request the subsequent, unlimited, Experian-only credit reports and scores during the two-year enrollment by calling Experian at 866-252-0121.
Please be aware that there may be long wait times to speak to an Experian customer service representative to sign up for the credit monitoring service by phone. You may also hear an automated message asking for you to call back at a later time. BNY Mellon is addressing the wait times with Experian to improve their service. You may avoid these long wait times by signing up for the credit monitoring service online at: http://partner.consumerinfo.com/assistance.
Please see the frequently asked questions, which have been updated to reflect this new information.