Total Experience (TX) is redefining the way organizations in the private sector connect with customers, employees and users by integrating Customer Experience (CX), Employee Experience (EX), User Experience (UX) and Digital Experience (DX) into one seamless journey.
In this engaging three-part fireside chat, join Dave Zvenyach, Principal at TandemGov, as he dives into the TX concept alongside expert panelists Gabrielle Davidsen, Senior Director of Total Experience and Organizational Change Management at SAIC, and Amber Chaudhry, Founder and Principal of CivStrat Advisors.
Discover why TX is vital for building trust, promoting collaboration and delivering exceptional services, particularly in the public sector. Explore how AI's impact on service delivery is transforming the landscape by introducing new AI-centric experience metrics. These metrics provide deeper insights into user interactions, enabling more personalized and efficient service delivery.
Gain practical implementation strategies for embedding TX and AI innovations into government operations to boost productivity and efficiency, leading to meaningful, lasting improvements.
Part 1: What is Total Experience
Learn why TX is essential for building public trust, streamlining operations and improving mission effectiveness.
Part 2: Implementing Total Experience
Explore how TX transforms government services by connecting employee satisfaction, customer experience and system design to deliver more meaningful outcomes for constituents.
Part 3: Evolution of Total Experience
Discover how TX has evolved to integrate AI, customer service, employee engagement and digital transformation, enhancing government performance through proactive, incremental changes.
Learn more about SAIC's Total Experience Approach