24/7 HELP DESK
The JRE Help Desk provides warfighter assistance via phone, website, and email access to highly qualified JRE subject matter experts (SMEs) who provide real-time technical assistance on all issues related to the operation and maintenance of JRE software and hardware. The JRE Help Desk SMEs utilize a complete range of SAIC-owned equipment (radios, crypto, JRE software/hardware, test and integration simulations, and scripts), allowing the warfighters' environment to be replicated and issues reproduced in real-time.
DIRECT PRODUCT SUPPORT
The JRE Help Desk provides 24/7 access to SMEs offering real-time technical support that extends beyond operation and maintenance of the JRE and includes all issues related to any standard radio, crypto, modem, or other equipment that directly communicates with the JRE.
JRE SMEs are available to provide on-site support, including site survey, system setup, integration, demonstration, test support, maintenance, training, and operations. Submit a request for quote using the REQUEST MORE INFORMATION link below.
The JRE Help Desk provides real-time technical support to isolate hardware problems and issues return material authorization (RMA) approval to return faulty hardware to SAIC for further analysis and/or repair.
RISK MITIGATION & MANAGEMENT
Our product lifecycle management (PLM) system allows us to identify technology obsolescence due to product end of life (EOL) or material shortages and proactively alert the customer of such issues through our notification system.
The JRE Help Desk collaborative support model is key feature of our state-of-the-art PLM system that tracks product and customer history, issues, and RMAs and identifies opportunities for product enhancements.
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